Backend Print Services SME

Backend Print Services SME
Pune, Maharashtra, India
Job Description

Key Responsibilities:

• Print Services Management:

• Oversee the installation, configuration, and maintenance of Canon Uniflow systems, plotters, and various printers.

• Ensure the print services infrastructure is reliable, secure, and optimized for performance.

• Monitor print queues and troubleshoot issues to minimize downtime and ensure timely resolution.

• Technical Support:

• Provide expert-level support for Canon Uniflow, plotters, and printers to end-users and IT staff.

• Diagnose and resolve complex technical issues related to print services.

• Collaborate with vendors and service providers for advanced troubleshooting and repairs.

• System Optimization:

• Analyze print service performance and implement improvements to enhance efficiency and reduce costs.

• Develop and maintain documentation for print services processes, configurations, and troubleshooting procedures.

• Stay updated with the latest developments in print technology and recommend upgrades or changes as necessary.

• Security and Compliance:

• Ensure print services comply with organizational security policies and industry standards.

• Implement and manage access controls and user permissions for print services.

• Conduct regular audits and assessments to identify and mitigate security risks.

• Project Management:

• Lead and participate in print services-related projects, including upgrades, migrations, and new implementations.

• Coordinate with cross-functional teams to ensure successful project delivery.

• Provide training and guidance to IT staff and end-users on print services best practices.

• Education:

• Bachelors degree in information technology, Computer Science, or a related field. Relevant certifications are a plus.

• Experience:

• Minimum of 5 years of experience in managing and supporting backend print services, specifically with Canon Uniflow, plotters, and printers.

• Proven track record of successfully implementing and optimizing print services infrastructure.

• Skills:

• In-depth knowledge of Canon Uniflow systems and their integration with various printers and plotters.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Project management skills with the ability to handle multiple tasks and priorities.

Preferred Qualifications:

• Certifications in Canon Uniflow or related print services technologies.
• Experience with other print management solutions and software.
• Familiarity with network and security protocols related to print services.

Required Skills interpersonal, communication, problem solving, troubleshooting