Backend Support Executive

We are looking for a technically sound and responsible Backend IT Support Executive to provide internal technical support, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Provide backend IT support to employees and internal teams.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Handle Windows OS, MS Office, email, and basic application-related issues.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic networking problems.
• Manage user accounts, system access, password resets, and permissions.
• Maintain records of IT assets, devices, software, and accessories.
• Monitor and escalate unresolved technical issues to the appropriate IT team.
• Coordinate with vendors/service providers for hardware, networking, and other technical requirements.
• Maintain proper documentation of IT issues, resolutions, and maintenance activities.
• Ensure timely resolution of tickets and follow up with users.
• Support regular system updates, antivirus, backups, and basic IT security practices.
• Assist in maintaining smooth IT infrastructure across the office.

Required Skills

• Good knowledge of Windows Operating Systems and MS Office.
• Basic understanding of LAN, WAN, TCP/IP, DNS, DHCP and networking concepts.
• Hands-on troubleshooting experience with desktops, laptops, printers, and peripherals.
• Good understanding of hardware and software troubleshooting.
• Knowledge of IT asset management and ticketing systems will be an advantage.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work independently as well as in a team.
• Willingness to work in rotational shifts, if required.

Educational Qualification

• Diploma / Bachelor's degree in Computer Science, IT, Computer Applications, or a related field.
• Certifications such as CCNA, CompTIA A+, or Microsoft certifications will be an added advantage.

Candidate Profile

• 4-5 years of relevant experience in IT Support / Technical Support / Desktop Support / System Support.
• Should be proactive, responsible, and customer-service oriented.
• Should be comfortable handling multiple technical issues simultaneously.

What We Offer

• Opportunity to work with a growing surveillance technology organization.
• Learning and career growth opportunities.
• Professional and collaborative work environment.

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Provident Fund

Work Location: In person