Background verification manager

Job Summary

We are seeking a BGV to lead our compliance team in a fully remote capacity. This role requires strong expertise in end-to-end background verification (BGV) processes and 5-10 years of experience in the same domain, preferably within client servicing. The specialist will coordinate with internal teams and external stakeholders to ensure smooth, timely, and compliant onboarding processes.

Education

• Bachelors degree in any field (mandatory)

Roles & Responsibilities

• Collaborate with Client and verification teams to ensure urgent completion of background checks for all new hires
• Drive background verification processes in partnership with external vendors
• Act as a key liaison with clients, ensuring clear communication and service excellence
• Ensure the team consistently meets daily, weekly, and monthly SLAs
• Develop and implement training materials and documentation related to background checks, investigations, compliance, and regulatory requirements
• Maintain and track case records for future client reference
• Monitor and update verification processes, escalating issues when necessary

Experience & Skills

• 4-6 years of experience in background verification, with strong client servicing exposure
• Proven expertise as a subject matter expert in verification processes and familiarity with relevant tools
• Experience in handling global background checks (preferred)
• Ability to collaborate effectively with remote and distributed teams
• Strong interpersonal skills and excellent communication abilities
• Independent, detail-oriented, and capable of handling sensitive and confidential information with discretion
• Demonstrated ability to navigate cross-functional teams and external stakeholders.