Backoffice Analyst

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of customers and a hunger for innovation, were now expanding our neural network - literally and metaphorically.

What Youll Do

As a member of the Backoffice team, you are expected to be experienced in Know Your Customer processes, passionate about customer service and also technology. Your mission is to complete the customers accreditation as fast and as efficient as possible.

What You Need to Succeed

• Experience in backoffice operations, KYC, onboarding, or customer verification in fintech, banking, or financial services.
• Attention to detail and ability to review documents, data, and customer information accurately.
• Comfortable with spreadsheets, CRMs, and operational tools.
• Good written communication in Portuguese; English is a plus.
• Ability to work with SLAs and operational targets in a fast-paced environment.
• Proactive mindset to identify process improvements and reduce customer friction.

The Future We See:

At CloudWalk, we envision a future where AI empowers every field to reach new heights:

• People teams leveraging AI to transform talent acquisition and employee development.
• Marketing professionals creating data-driven, AI-powered campaign strategies.
• Customer Success teams enhancing client experiences with intelligent solutions.
• Risk analysts combining human expertise with AI to navigate complexities.
• Designers collaborating with AI to push creative boundaries.

Join us at CloudWalk, where were not just engineering solutions; were building a smarter, AI-driven future for payments-together.

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Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.