Backoffice RN & Administrative Support Specialist

Position: Backoffice RN & Administrative Support Specialist

Job Type: Full-time (40 hours/week)

**Location:**Philippines (Remote, CST hours)

Salary: $7/hr - $8/hr

*****IMPORTANT*****

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Overview

We are seeking an experienced Backoffice RN & Administrative Support Specialist to provide remote clinical, documentation, quality assurance, and administrative support to the hospice team. This role will help reduce the back-office workload currently handled by clinical leadership and field staff while improving documentation accuracy, compliance, organization, and follow-through.

The ideal candidate combines hospice clinical knowledge with strong administrative and organizational skills. Responsibilities will span SOC support, medication reconciliation, QA/QAPI, chart review, admissions and intake, DME coordination, employee documentation, office support, and transition to MatrixCare.

Key Responsibilities****Clinical Documentation, SOC & Medication Support

• Review referral records, medication lists, diagnoses, and other clinical information prior to admissions.
• Prepare preliminary SOC information and identify missing information requiring clarification.
• Participate remotely in appropriate SOC visits and assist with documentation and virtual scribing as directed by the field RN.
• Support documentation of ADLs, functional and nutritional status, wounds, symptoms, education, goals of care, DME needs, and plan-of-care information.
• Compare medication records and identify discrepancies requiring clinical review.
• Track missing documentation and support timely completion of clinical records.

QA, QAPI & Billing Readiness

• Perform chart reviews for completeness, consistency, timeliness, and documentation quality.
• Review SOC/HOPE documentation, eligibility and decline documentation, PPS, ADLs, medication reconciliation, plans of care, CTIs, recertifications, F2Fs, IDG documentation, orders, visit records, and required signatures.
• Identify incomplete or potentially noncompliant documentation and coordinate follow-up with the appropriate clinician.
• Support QAPI tracking, corrective-action follow-up, survey readiness, and reporting of key quality indicators.
• Review charts for billing readiness and identify missing documentation, certifications, orders, signatures, or other deficiencies before billing.
• Coordinate documentation deficiencies with clinical or billing personnel while leaving final clinical and billing decisions to designated staff.

Admission, Intake & Patient Support

• Organize referrals, identify missing admission information, create patient charts, and assist with patient setup.
• Support insurance and benefit verification and route issues requiring additional review.
• Track outstanding admission requirements and follow up with clinical leadership and field staff.
• Assist with ordering authorized DME and patient supplies and track outstanding orders and deliveries.

HR, Employee & Office Support

• Maintain organized electronic employee files and track required or expiring compliance documentation.
• Assist with employee onboarding, system access, account setup, and related administrative tasks.
• Help triage incoming office calls and route clinical or administrative concerns appropriately.
• Provide general back-office follow-up and administrative support to the DON, DPCS, and agency leadership.

MatrixCare Transition & System Support

• Assist with employee and patient setup as ADMT transitions to MatrixCare.
• Help organize and transfer required information into the new EMR.
• Track transition tasks and follow up on incomplete items through completion.
• Help document workflows and procedures as the team adopts MatrixCare.

Clinical Administrative & Leadership Support

• Track outstanding orders, physician certifications, recertifications, F2Fs, missing signatures, and other time-sensitive items.
• Prepare charts and information for IDG meetings, admissions, recertifications, and care coordination.
• Maintain organized tracking of SOCs, chart reviews, medication discrepancies, documentation deficiencies, and other assigned clinical or operational items.
• Take ownership of assigned tasks through completion and proactively communicate barriers or required follow-up.

Preferred Skills & Qualifications

• Current Registered Nurse (RN) license required.
• Hospice experience strongly preferred; home health, palliative care, or closely related experience may be considered.
• Knowledge of hospice documentation, medications, plans of care, medication reconciliation, eligibility, certifications, and recertifications.
• Experience with SOC/admission documentation, clinical chart review, and clinical administrative workflows.
• Ability to identify incomplete, inconsistent, or potentially noncompliant documentation.
• Strong organizational, communication, and follow-through skills.
• Understanding of HIPAA and appropriate handling of protected health information.
• Ability to work independently and manage multiple clinical and administrative priorities.

Nice-to-Have (Bonus Skills)

• Hospice QA/QAPI, chart auditing, survey-readiness, or billing-readiness experience.
• Familiarity with MatrixCare and Kinnser/WellSky.
• Hospice intake, insurance/benefit verification, or admission coordination experience.
• DME/supply coordination or employee onboarding/compliance experience.
• Experience supporting an EMR implementation or system transition.

What we offer:

• Competitive compensation — $7–$8 per hour, paid in USD
• Fixed U.S. working schedule
• Fully remote role — work from anywhere
• Direct collaboration with U.S. small businesses and entrepreneurs
• Paid time off — 10 PTO days per year, plus 6 U.S. holidays off