BAG - BDC Fixed

At Balderston Auto Group, we treat all our staff members as our family. Together we make up a huge family united not in blood, but in heart and goal. We have always been able to transfer this positivism to our customers as each of our staff conveys this feeling of belonging to the customers they deal with. Consequently, it is our customers who often take notice of this family environment and appreciate the relationship we have as a union.

We provide all of our staff members a golden chance to excel at work through our various productivity enhancing training modules. Also, we take excellent care of our newly joined staff members by providing them with the proper orientation on the facilities and the cars. As a result, we are in a position to proudly say that we have the best-trained staff in the industry.

Isn't this the dream of anyone looking for a job to be able to work in such a heavenly atmosphere?

Benefits:

• Family owned over 40 years
• 3 major brands
• Paid vacation
• Air conditioned shop
• New facility with state of the art technology
• Employee discounts
• Pet friendly
• We provide you with one of the industry’s TOP training programs, and it’s Free and Paid!
• Family environment
• Community outreach focus
• Fastest growing Honda dealer in the Midwest
• Flexible schedule including nights, weekends
• Bi-Weekly Guarantee plus a generous commission package
• Performance Bonus Program
• Full Benefits Package including Healthcare Benefits, 401k
• Upward Mobility: We love to promote from within

Responsibilities

• Answer inbound calls from customers needing maintenance or repairs.
• Schedule service appointments and maximize appointment opportunities.
• Follow up with customers who haven't scheduled, missed appointments, or declined to book.
• Respond to internet, phone, and live-chat service inquiries.
• Help customers understand basic service needs and direct them to the appropriate service advisor/department.
• Use the dealership's CRM and scheduling systems every day to document calls, follow-ups, and appointments.
• Make 60-65 Outgoing Calls Daily
• Maintain a positive relationship with customers and service advisors.
• Work toward appointment and performance goals.
• Participate in training and dealership process-improvement meetings.