Baggage Associate

Company description:

About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.

Why Join Us

At GTRSG, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at GTRSG.

Job description:

About Us

GTRSG is the Singapore branch of an exciting joint venture company between SATS Ltd and Air Asia. Bringing together the expertise of SATS and the innovation of Air Asia, this young and dynamic ground handling company provides seamless check-in and boarding, baggage services and aircraft handling experiences at Changi Airport terminal 4. We strive to improve the productivity of our personnel, enhancing service level, with a strong emphasis on maintaining high safety standards.

Why Join Us

The Baggage Associate is responsible for assisting and supporting the Baggage Service Crew to ensure efficient and accurate baggage handling operations. The role involves supervising staff, overseeing the sorting, tagging, and loading of baggage, and ensuring timely and safe transportation to the correct aircraft. The Baggage Associate plays a crucial role in maintaining the smooth flow of baggage services, ensuring customer satisfaction, and adhering to safety standards. The position reports directly to the Duty Manager (Baggage).

Key Responsibilities

• Baggage Sorting & Tagging
• Baggage Handling & Offloading
• Tractor & Equipment Maintenance
• Record Keeping
• General Housekeeping & Safety
• Lost & Found Handling Procedures
• Arrival Claim & Tracing Procedures
• Claims Administration
• Perform any other duties assigned by the superiors as required

Key Requirement

• Experience:
  • Possess a valid Class 3 driving license (an added advantage).
• Skills & Abilities:
  • Ability to work autonomously and make sound decisions in fast-paced situations.
  • Ability to work effectively under pressure and meet tight deadlines.
  • Open to picking up new skills and adapting to changing operational needs.
  • Strong ability to collaborate with a diverse team and contribute to collective goals.
  • Maintains a constructive and professional attitude towards work, even in challenging situations.
  • Strong attention to detail, able to analyze and resolve operational issues quickly and efficiently.
  • Demonstrates a commitment to safety and regulatory compliance in baggage handling and all operational duties.