TrustFlight

Purpose of the Role
The Technical Editor accurately implements instructed changes into aviation operational manuals and related documentation, collating provided content into the required structure and applying the correct styles, formatting, and standards. The role supports timely, high-quality Technical Publishing delivery by producing manuals that meet client requirements, applicable service levels, and TrustFlight quality standards.
Scope &amp; Decision-Making Authority
<ul>
<li>Works within defined task scope, implementing instructed changes from approved sources without making independent technical or content decisions</li>
<li>Manages own workload and task prioritisation to meet agreed deadlines and service levels</li>
<li>Escalates unclear instructions, missing information, content conflicts, and capacity constraints to the relevant Author.</li>
<li>Operates within established Technical Publishing processes, styles, templates, and JIRA workflows</li>
</ul>
Key Relationships
Internal
<ul>
<li>Authors and Lead Authors: receiving instructed work, raising queries, and confirming completion</li>
<li>Other Technical Editors: collaboration and mutual support across shared workloads</li>
<li>Quality and document control functions: ensuring completed manuals meet required standards</li>
</ul>
External
<ul>
<li>Client source materials and instructions, received and clarified through Authors and Lead Authors (the role is primarily internally facing)</li>
<li>Client documentation standards and manual templates, applied during production</li>
<li>Software tools supporting manual production (MadCap, Adobe Acrobat, JIRA, MEL Manager), used as required</li>
</ul>
Key Responsibilities
<ul>
<li>Implement instructed changes accurately and completely into manuals and related documentation, collating provided technical content into the required manual structure.</li>
<li>Apply required styles, formatting, templates, numbering, references, and document structure consistently across all work.</li>
<li>Use production and task-management systems effectively, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager, converting documents into required internal tools and formats where applicable.</li>
<li>Update task status in JIRA and progress assigned work through the appropriate workflow.</li>
<li>Check completed work thoroughly before submission or handover, ensuring accuracy, consistency, and completeness.</li>
<li>Flag unclear instructions, missing information, formatting issues, inconsistencies, or content conflicts to the relevant Author.</li>
<li>Estimate work effort and communicate progress, blockers, and capacity concerns in a timely manner.</li>
<li>Work collaboratively with the team and support colleagues where appropriate.</li>
</ul>
Key Metrics for Success
<ul>
<li>Instructed changes implemented accurately and completely, with minimal rework or returned work</li>
<li>Assigned tasks progressed and completed within agreed deadlines and service levels</li>
<li>JIRA task status maintained accurately and kept up to date throughout the workflow</li>
<li>Consistent application of required styles, formatting, and document standards across all manuals</li>
</ul>
AI &amp; Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier -
AI User
Profile -
Uses AI-assisted tools in daily workflows
Expectations -
Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.
Role-Specific AI &amp; Digital Skills
<ul>
<li>Use AI-assisted tools to support proofreading, consistency checking, and formatting of manuals</li>
<li>Apply AI tools to speed up repetitive editing and content-collation tasks</li>
<li>Use AI to help interpret instructions and identify inconsistencies or conflicts in source material</li>
<li>Use digital collaboration tools to support remote working, task handovers, and knowledge sharing</li>
</ul>
AI Development &amp; Growth
<ul>
<li>Build confidence in applying AI tools to editing and production tasks</li>
<li>Share useful AI techniques and tips with the Technical Publishing team</li>
<li>Adopt new digital ways of working as tools and processes evolve</li>
</ul>
Competencies &amp; Behaviours
<ul>
<li>Attention to Detail: maintains accuracy and consistency across detailed and repetitive work</li>
<li>Delivery Focus: manages workload and priorities to meet commitments and deadlines</li>
<li>Communication: raises questions and issues clearly and appropriately</li>
<li>Collaboration: works constructively with the team and supports others</li>
<li>Diligence and Resilience: sustains quality and focus through detailed, repetitive work</li>
</ul>
Working Arrangements
Travel Requirements
None
Special Conditions
Right to work in the UK
Required Qualifications &amp; Experience
<ul>
<li>Experience in technical editing, document production, or a comparable detail-intensive documentation role (aviation or another regulated or technical environment desirable)</li>
<li>Proficiency, or the ability to become proficient, in the systems used for manual production and task management, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager</li>
<li>Strong attention to detail across content placement, formatting, styles, numbering, references, and structure, with the ability to follow instructions accurately and consistently</li>
<li>Clear communication skills, including the ability to ask questions, raise issues appropriately, and manage workload honestly, including communicating when at capacity</li>
</ul>
Desirable Skills &amp; Experience
<ul>
<li>Prior experience with aviation operational manuals (for example Operations Manuals or MELs) or with MadCap Flare</li>
<li>Familiarity with JIRA workflows and document control processes</li>
<li>Experience converting documents between formats and internal tooling</li>
</ul>

Baines Simmons Associate Technical Editor

Baines Simmons Associate Technical Editor

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