Bakery Application Support Specialist

The Bakery Application Support Specialist delivers expert, hands-on technical support for bakery equipment and applications, working directly in the field alongside Field Service teams. This role serves as the primary technical liaison between international colleagues and the factory’s engineering and technical staff, ensuring clear communication and deep understanding of equipment functionality within the assigned product and application focus. The specialist provides on-site technical assistance, leads and executes complex equipment installations and retrofits at customer locations, and offers guidance to Field Service personnel on related technical challenges. Acting as a second-tier escalation point, this position supports Technical Support staff and external customers by resolving advanced mechanical, electronic, and operational issues.

Travel and Schedule Requirements:

This position requires extensive travel of up to 90 percent. The schedule must remain flexible to meet the needs of internal and external customers. Candidates must be willing to work outside normal business hours, including some weekends, and provide after‑hours support when required. The role also requires the ability to travel with little notice based on customer demands.

This position will follow one of the following schedules as determined by management:

• Ten consecutive days on followed by four consecutive days off

• Monday through Friday with one required working weekend per month

Illinois residents should familiarize themselves with their rights under the Illinois One Day Rest in Seven Act.

California residents should familiarize themselves with their rights under the California Wage Order Regulating Wages, Hours, and Working Conditions in the Manufacturing Industry.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Provide complex hands-on technical assistance by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues for specific equipment and applications at customer sites.
• Serve as a lead technical resource for escalated issues related to your respective product focus and application competency.
• Support efforts to optimize commissioned machinery in order to gain operating efficiency and prevent unnecessary downtime.
• Actively partner with MULTIVAC international headquarters to develop technical cooperation, lead the resolution of quality and application issues, and work other assigned directives to support international colleagues operations related to your product and application focus.
• Coordinate documentation projects with relevant factories (TVI, Fritsch, and other equipment suppliers) to acquire all necessary mechanical prints, schematics, BOMs, training documents, and any other necessary items to successfully troubleshoot machinery.
• Develop and maintain technical reference material for internal and external customers’ use. Provide technical documentation to internal and external customers as necessary.
• Frequently travel to participate in training, Factory Acceptance Tests, assessments of customer applications, and perform field service or assist Field Service Technicians at client sites.
• Routinely provide remote technical support in the contact center alongside Help Desk staff.
• Perform other tasks as needed in support of internal and external customers

Education/Experience:

Associate’s degree or equivalent technical certification in electrical or mechanical engineering or similar discipline and four years related experience in field service or manufacturing; or equivalent combination of education and experience.

Knowledge Required:

Working knowledge of mechanical, electronic, and operational aspects of machines. Advanced understanding of three-phase induction and servo motors, stepper motors, drives, and controllers. In-depth knowledge of various low-voltage switches, sensors, and transducers as well electro-pneumatics and vacuum principles. Modular PLC troubleshooting experience necessary.

Current valid driver’s license and the ability to obtain a passport for travel as required by position.