Bakery Customer Service FT

Tony’s Market Job Description

Title

Bakery Customer Service

Department(s)

Bakery

Reports to

Bakery Manager

Job summary: Responsible for offering extraordinary customer service

Summary of essential job functions:

• Immediately greet all customers and ensure extraordinary customer service
• Provide extraordinary service by responding to customer inquiries, fulfilling special requests via special orders or requesting transfers and effectively resolving complaints.
• Solicit sale of new or additional services or products by educating customers and offering suggestions.
• Take customers' orders and write ordered items on tickets.
• Prepare food such as cookies, pies, brownies, etc. using recipes or following directions.
• Serve food, beverages, or pastries to customers.
• Wrap menu items such as cakes, pies, and pastries for customer orders.
• Label items sold using scales or other pricing methods.
• Review orders for completeness, if out of stock, contact Department Manager to place special order or contact other stores to check for availability.
• Fulfill special orders and requests utilizing all tools provided.
• Replenish foods in demos and display cases.
• Abide by safety, health and security rules.
• Complete specials projects and other duties as assigned
• Regular and predictable attendance

Standard job functions:

• Upholds the 7 guiding principles of the company
• Support goals and vision of General Manager
• Consistently presents a professional personal image and uphold the company’s uniform policy
• Maintain safe, clean and well-organized working and shopping environment
• Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures and local food and sanitation laws.
• Ability to work a flexible schedule including holidays and weekends
• Timely and consistent attendance.

Knowledge, skills and abilities required:

• Strong interpersonal and verbal communication skills
• Ability to multitask and use organizational skills
• 1-2 Years previous bakery experience preferred