Bakery Customer Specialist

The Guest Experience Team Member creates a welcoming, positive experience for every customer. This role focuses on hospitality, communication, and smooth frontofhouse operations. Ideal candidates are friendly, reliable, and able to multitask in a fastpaced bakery environment.

Key Responsibilities

• Greet guests warmly and provide attentive, helpful service
• Assist customers with questions, orders, concerns, and special requests
• Maintain a clean, organized, and inviting frontofhouse area
• Handle transactions accurately (cash, card, POS system)
• Manage customer flow during busy periods with professionalism
• Communicate clearly with team members and management
• Resolve customer issues calmly and respectfully
• Follow all safety, sanitation, and company policies
• Support daily operational tasks (stocking, packaging, cleaning)
• Represent the company’s values through consistent hospitality and professionalism