Bakery Operations Manager

I. Job Summary

The Bakery Operations Manager is responsible for overseeing the daily operations of the supermarket bakery, ensuring product quality, food safety compliance, sales achievement, inventory control, and team performance. The role focuses on maximizing bakery sales, minimizing waste, maintaining high merchandising standards, and delivering excellent customer service.

II. Key Responsibilities

Operations Management

• Manage daily bakery operations, production scheduling, and manpower deployment
• Ensure product availability and freshness throughout store operating hours
• Implement standard operating procedures and bakery production guidelines
• Monitor product quality, consistency, and presentation

Sales and Profitability

• Achieve monthly sales and gross profit targets
• Develop promotional activities to drive bakery sales
• Analyze sales trends and recommend product assortment improvements
• Monitor department expenses and operating costs

Inventory and Cost Control

• Forecast demand and production requirements
• Maintain optimal inventory levels of raw materials and finished goods
• Monitor product wastage and implement waste reduction initiatives
• Conduct regular inventory counts and variance analysis

Merchandising

• Ensure attractive product displays and merchandising standards
• Maintain proper product labeling, pricing, and signage
• Introduce seasonal and trending bakery products
• Monitor shelf life and product rotation using FIFO standards

Food Safety and Compliance

• Ensure compliance with food safety, sanitation, and hygiene standards
• Enforce proper handling, storage, and preparation procedures
• Maintain cleanliness and organization of bakery production and display areas
• Ensure compliance with local health and safety regulations

People Management

• Lead, coach, and develop bakery staffs and bakers
• Conduct performance discussions and skills training
• Monitor employee productivity and attendance
• Foster a positive and customer-focused work environment

Customer Service

• Handle customer concerns and product inquiries
• Ensure high standards of customer satisfaction
• Gather customer feedback and recommend product improvements

III. Qualifications

Education

• Bachelor's Degree in Food Technology, Culinary Arts, Hotel and Restaurant Management, Business Management, or related field

Experience

• At least 5 years of managerial experience in bakery operations, food production, or supermarket bakery operations
• Experience in commercial bakery or supermarket bakery operations is preferred

Knowledge and Skills

• Bakery production and quality control
• Food safety and sanitation standards
• Inventory and cost management
• Sales and merchandising
• Leadership and team management
• Financial and business acumen
• Planning and problem-solving
• Customer service excellence

We are also hiring Business Development Officer, Head Baker (Production Lead), Bakers and Assistant Bakers who would be part of our Bakery Team.