Bakery Team Member

This job posting is for the HAYWARD location of Butter Pecan Bakeshop.

Hourly Wage

$17.50 per hour, plus tips

About Butter Pecan Bakeshop

Butter Pecan Bakeshop is a cookie shop inspired by childhood favorites and classic southern recipes. We pride ourselves on serving "The BEST cookies in the Bay" along with exceptional customer service. Butter Pecan Bakeshop is growing! We have a team of dedicated, hard-working individuals who thrive in our fun, fast-paced, start-up environment. If you are friendly, growth-oriented, flexible, and committed to excellence - Butter Pecan Bakeshop is for you! Applications will be reviewed on a rolling basis and superstar candidates will be contacted for interviews.

Description

Who are we looking for?

If you have strong customer service skills, work well with people, responsible, reliable, comfortable in the kitchen and have a strong work ethic, we'll teach you the rest.

What you will do:

Welcome customers with a smile and friendly attitude. Review the menu, make recommendations, and provide a superior customer experience. Utilize POS (point of sale) system to process transactions accurately and efficiently. Pack orders correctly and handle them with care. Perform customer service tasks as directed by Manager(s), Shift Lead(s) and/or Owners. Ensure all areas are clean, neat, and organized at all times. Prep, bake, and clean-up as needed.

Tasks and job expectations include but are not limited to:

• Positive attitude at all times and be reliable
• Work well on a team
• Bake cookies
• Must be able to maintain consistent availability and commit to shifts
• Follow company policies and procedures
• Perform shifts as scheduled to open and close the bakery
• Complete guest orders with attention to detail and accuracy
• Answer questions and provide excellent customer service with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Ensure all food is prepared, handled and stored according to all required food safety code standards
• Assist in kitchen to support all baking activities

Requirements:

• RELIABILITY AND EXCELLENT ATTENDANCE ARE REQUIRED.
• Previous quick service food handling experience in either the hospitality or food and beverage industry required.
• Valid CA Food Handler's Certificate required upon hire
• One year of experience in a customer service environment.
• Must maintain and follow strict cleaning and food handling/safety guidelines.
• Able to precisely and consistently bake cookies according to baking instructions.
• Has integrity, a positive attitude, and takes initiative.
• Comfortable working on a team and independently.
• Strong communication skills with customers and fellow crew members.
• Trustworthy. Will be required to sign a non-disclosure agreement (NDA) to protect recipes, etc.
• Ability to work well under pressure.
• Must work with urgency and purpose.
• Excellent organizational skills and the ability to work efficiently.
• Ability to multitask while paying special attention to detail and is meticulous.
• Previous experience using POS (point-of-sale) equipment is a plus
• Ability to adapt to a flexible schedule according to business needs
• Excellent verbal and written communication skills

Physical Requirements:

• Frequent walking, kneeling, bending, and reaching overhead
• Operate commercial ovens, refrigerators, and freezers
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

Language Skills:

• Must be able to speak, read, and write in English

Work Schedule:

• Opening shifts start at 8am on the weekdays, and as early as 7am on weekends once in awhile
• Closing shifts end as late as 7:30pm weekdays and 5:30pm weekends
• 15-25 hours per week
• Must have flexibility; schedule may change

Work Location: In person

Pay: $17.50 per hour

Work Location: In person