Bank Receptionist

Job Reference

MIP116

Location

Swansea

Function

Admin (including centre management)

Status

Flexible

Job Type

Casual

More details

Role Purpose

The Receptionist acts as the primary point of contact for all patients and visitors at the Swansea University Clinical Imaging Facility. This position manages patient check-ins, appointment scheduling, phone inquiries, and core administrative workflows to deliver a welcoming experience and ensure a seamless patient journey. The post holder maintains strict patient confidentiality (Data Protection/GDPR) and adheres to company guidelines and operational standards.

Role Responsibilities

Patient Reception & Customer Experience:

• Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS).
• Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation.
• Maintain a clean, professional, and welcoming reception area and waiting room environment.

Appointment Management & Scheduling:

• Manage inbound and outbound phone calls, handling inquiries promptly and professionally.
• Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow.
• Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes