Bank Support Worker

Pay: SCP21 -£13.45 per hour

Closing Date 7th September 2026

Job Summary

At Sanctuary Trust Ltd, we are looking for enthusiastic and compassionate Support Workers to join our team across our projects in Conwy and Denbighshire.

We currently have opportunities for casual/bank staff to provide flexible cover for additional shifts, sleep-in shifts, weekends, and holiday periods as required.

At Sanctuary Trust, our mission is to support people experiencing homelessness and other challenges to build independent, fulfilling lives. We provide safe, supportive accommodation and person-centred support that empowers individuals to develop confidence, gain essential life skills, and achieve their personal goals.

As a Casual Support Worker, you will play a vital role in helping the people we support take positive steps towards independence, wellbeing, and greater participation in their communities.

If you are passionate about making a difference and want a rewarding role where every day is different, we would love to hear from you.

About You

We are looking for someone who:

• Is passionate about making a positive difference in the lives of people who have experienced homelessness, hardship, or social exclusion.
• Has previous experience in a support work, housing, care, or a related role.
• Possesses excellent communication and interpersonal skills, with a caring and empathetic approach.
• Can confidently manage challenging situations and respond appropriately to the complex needs associated with homelessness.
• Is reliable, flexible, and able to work a range of shifts, including evenings, weekends, nights, and bank holidays to meet the needs of the service.
• Is committed to promoting independence, dignity, and positive outcomes for the people we support.

About the Role

As a Casual Support Worker, you will:

• Assist with the day-to-day management of supported HMO accommodation, ensuring a safe, secure, and welcoming environment for residents.
• Support the effective operation of the service, including admissions, departures, access and egress, resident engagement, mediation, administration, monitoring, and record keeping.
• Build positive relationships with residents, providing practical and emotional support to help them maintain their accommodation and work towards greater independence.
• Complete daily reports, support records, and other documentation accurately and in a timely manner.
• Work collaboratively with colleagues and partner agencies to deliver high-quality, person-centred support.
• Uphold and promote the values, aims, and ethos of Sanctuary Trust in all aspects of your work.

Join us as a Bank Support Worker and be part of a dynamic team committed to enriching lives through compassionate support!

Pay: £13.45 per hour

Benefits:

• Casual dress

Ability to commute/relocate:

• Wales: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work overnight shifts, including weekends and holidays?

Experience:

• Support worker: 1 year (required)

Licence/Certification:

• DBS (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person