Bank Support Workers

Job Title: Bank Support Workers

Report to: Home Services Supervisor

Hours: As and when required, subject to service demand between Monday – Friday
Salary: Meets National Minimum Wage
Base: Widdershins Centre, Sebastopol and local community

DBS: This post is subject to an Enhanced DBS check
Driving: Full driving licence and access to a reliable vehicle are essential

PURPOSE OF THE POST:

Job Overview

The Bank Support Worker will provide flexible, person-centred support to older people across Torfaen, helping them to remain independent, safe and connected within their own homes and communities.

The role will involve providing practical and social support based on the individual needs and preferences of each person. This may include light household tasks, meal preparation, companionship, supporting people to attend appointments or activities, and accompanying individuals out into the local community.

The successful candidate will be caring, reliable and respectful, with a genuine commitment to supporting older people to maintain their independence, wellbeing and quality of life.

Key Responsibilities:

Practical Support

• Provide light household support within the person’s home, such as:
  • Light cleaning and household tasks.
  • Laundry and other appropriate domestic tasks.
  • Shopping and essential errands.
  • Meal preparation and simple food preparation.
  • Other agreed tasks that support the person’s independence and wellbeing.
• Support individuals to maintain a safe, comfortable and welcoming home environment.
• Respect the person’s home, belongings, routines and preferences at all times.

Companionship and Wellbeing

• Provide friendly and meaningful companionship to older people who may experience loneliness or social isolation.
• Spend time talking, listening and engaging in activities that the individual enjoys.
• Encourage and support people to maintain their interests, hobbies and social connections.
• Provide reassurance and emotional support where appropriate.
• Promote independence and choice rather than doing things for people unnecessarily.

Community Support

• Accompany older people when accessing their local community, which may include:
  • Going for walks.
  • Visiting local shops or cafés.
  • Attending appointments.
  • Attending community groups or activities.
  • Supporting individuals to maintain social connections.
• Encourage individuals to remain active and engaged within their community wherever possible.
• Support people in a way that promotes dignity, confidence and independence.

Person-Centred Support

• Develop positive and professional relationships with the people receiving support.
• Take time to understand each person’s individual needs, preferences, routines and circumstances.
• Deliver support in a flexible and person-centred manner.
• Promote dignity, privacy, equality and respect at all times.
• Recognise changes in a person’s circumstances, wellbeing or needs and report concerns appropriately.

Safeguarding and Reporting

• Follow Age Connects Torfaen’s safeguarding procedures and policies at all times.
• Report any safeguarding concerns, accidents, incidents or changes in a person’s circumstances to the appropriate manager.
• Maintain professional boundaries when working in people’s homes.
• Maintain confidentiality and comply with data protection requirements.
• Complete all required records and documentation accurately and promptly.

Team Working

• Work positively as part of the Home Services team and wider Age Connects Torfaen team.
• Communicate effectively with colleagues and relevant professionals where appropriate.
• Attend relevant meetings, training and supervision as required.
• Undertake other reasonable duties that support the delivery of Age Connects Torfaen’s services.

Person Specification

Other Responsibilities

To meet for regular supervision with Line Manager and to attend Staff Meetings

To participate in developing and maintaining good public relationships

To promote a positive image of Age Connects Torfaen to other agencies and the general public.