Bank Teller

Branch Staff - Floating Teller

Cost Center: Cuero
Department: Branch Operations
Reports To: Branch Manager
FLSA Status: Non-Exempt

Position Summary

The Floating Teller is responsible for providing exceptional customer service while performing a variety of teller, account service, and customer support functions across multiple branch locations. This position processes financial transactions, assists customers with deposit account services, promotes Bank products and services, and ensures compliance with all applicable policies, procedures, and regulations.

The employee serves as a key customer contact and contributes to branch success through professionalism, accuracy, teamwork, adaptability, and a commitment to the Bank's Core Values.

Qualifications and Requirements

• High school diploma or equivalent required.
• Previous banking, cash handling, retail, or customer service experience preferred.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency with computers, office equipment, and banking software systems.
• Strong organizational skills, attention to detail, and accuracy.
• Ability to process numerical and customer information efficiently.
• Good mathematical aptitude and cash-handling skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Professional and courteous demeanor with customers and coworkers.
• Willingness and ability to travel between assigned branch locations.
• Valid Texas Driver's License and acceptable driving record.
• Successful completion of all required training programs.
• Demonstrates the Bank's Core Values of Friendliness, Teamwork, Trustworthiness, High-Quality Service, and Commitment.
• Regular attendance and punctuality are essential functions of this position.

Essential Duties and Responsibilities

Customer Service & Relationship Management

• Greet customers and visitors in a friendly, professional manner and direct them to the appropriate employee or department.
• Respond to customer inquiries regarding accounts, products, services, and general banking needs.
• Answer and route telephone calls professionally.
• Build and maintain positive customer relationships through exceptional service.
• Identify customer needs and recommend appropriate Bank products and services.
• Generate referrals and cross-sell banking products, including deposit accounts, overdraft protection, loan products, safe deposit boxes, and other Bank services.

Teller Operations

• Accurately process customer transactions, including deposits, withdrawals, transfers, loan payments, check cashing, and other account transactions.
• Receive, verify, and process cash and check deposits while ensuring proper endorsements and documentation.
• Issue cashier's checks, money orders, cash advances, and other negotiable instruments in accordance with Bank policy.
• Process night depository transactions, mail deposits, and other branch-related transactions.
• Redeem U.S. Savings Bonds when authorized.
• Maintain prescribed cash limits and safeguard assigned cash, negotiable instruments, and confidential information.
• Balance cash drawer daily, reconcile transactions, and promptly report discrepancies.

· Request a proxy be executed to delegate voting rights to the Board of Directors.

Account Services

• Assist customers with opening, maintaining, and closing deposit accounts, including checking, savings, certificates of deposit (CDs), IRAs, and other deposit products.
• Complete all required account documentation, disclosures, signatures, and customer identification requirements.
• Perform account maintenance activities such as address changes, ownership updates, and other account servicing requests.
• Ensure all account records are accurate, complete, and maintained according to Bank policy.

Compliance & Risk Management

• Maintain knowledge of Bank policies, procedures, products, and services.
• Ensure compliance with all applicable federal and state banking regulations, including BSA, AML, OFAC, CIP, and related requirements.
• Complete required regulatory documentation and reporting accurately and timely.
• Identify, document, and report suspicious or potentially fraudulent activities according to established procedures.
• Protect confidential customer and Bank information at all times.

Operational Support

• Assist branch personnel with daily operations to ensure efficient and effective service delivery.
• Maintain an organized, professional, and customer-friendly environment.
• Ensure forms, supplies, and customer materials remain stocked and current.
• Prepare and maintain required branch reports and records.
• Support special projects, branch initiatives, and other duties as assigned.
• Provide coverage at various branch locations as needed to support staffing and operational requirements.

Community & Professional Engagement

• Represent the Bank professionally at all times.
• Participate in community events, business development efforts, and public relations activities as requested.
• Promote goodwill and strengthen relationships within the communities served by the Bank.

Physical Requirements

• Ability to stand or sit for extended periods.
• Ability to regularly use computers, telephones, and other office equipment.
• Ability to bend, stoop, reach, and perform repetitive hand movements.
• Ability to lift and carry up to 25 pounds.
• Ability to travel between Bank locations as required.

Work Environment

Work is performed within branch banking facilities. The position regularly interacts with customers and employees in a fast-paced environment requiring attention to detail, accuracy, professionalism, and adaptability.

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs require.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person