Bank Teller

Position Summary

The Bank Teller is responsible for accurately and efficiently handling daily banking transactions, including deposits, withdrawals, loan releases, and loan payments. Beyond branch operations, the role is designed to develop strong customer relationships, with the opportunity to transition into a Customer Marketing/Relationship role as the employee gains experience and demonstrates strong client engagement skills.

Key Responsibilities

• Process and verify cash and check deposits, ensuring accuracy and completeness of transaction details and supporting documents.
• Facilitate withdrawal transactions, validating client identity, account information, authorization, and required documentation before releasing funds.
• Process loan releases and disbursements, ensuring all required approvals and documentation are complete.
• Receive and process loan payments, including principal, interest, penalties, and other applicable charges.
• Handle cash, checks, and other negotiable instruments in accordance with established banking controls and procedures.
• Maintain accurate transaction records and properly document all client transactions.
• Balance cash and transaction records at the end of each business day and immediately report any discrepancies.
• Provide clients with accurate information regarding banking products, account requirements, and transaction procedures.
• Build positive relationships with customers by providing warm, professional, and personalized service.
• Identify customer needs and appropriately introduce or refer relevant banking products and services.
• Coordinate with other branch teams to ensure a smooth and positive customer experience.
• Identify and escalate unusual or suspicious transactions in accordance with AML/CFT and fraud prevention procedures.
• Maintain strict confidentiality of customer information and safeguard cash, documents, and other bank assets.
• Comply with internal controls, operational procedures, and applicable banking regulations.
• Support other branch activities as assigned.

Customer-Facing & Career Development

We are looking for someone who is warm, approachable, confident, and naturally comfortable interacting with people. While the initial focus of the role is on teller and branch operations, the successful candidate will have the opportunity to develop toward a Customer Marketing/Relationship role, supporting customer engagement, product awareness, and relationship-building activities.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, Banking, Marketing, or a related field.
• At least 1–3 years of experience in banking, branch operations, customer service, cash handling, or a related financial services role.
• Experience handling deposits, withdrawals, loan payments, and/or loan releases is an advantage.
• Pleasant and professional personality with strong interpersonal and customer engagement skills.
• Confident and comfortable communicating with different types of customers.
• Strong numerical and cash-handling skills with excellent attention to detail.
• Customer-oriented, proactive, and service-driven.
• Strong integrity, accountability, and confidentiality.
• Ability to work accurately in a fast-paced, client-facing environment.
• Willingness and potential to transition into a customer marketing or relationship management function.

Key Competencies

• Cash & Transaction Management
• Customer Service Excellence
• Customer Relationship Building
• Communication & Interpersonal Skills
• Sales & Product Awareness
• Attention to Detail
• Banking Operations
• Compliance & Risk Awareness
• Integrity & Accountability
• Problem Solving