Bank Teller / Customer Service Representative

Receive and process checking and savings deposits

Cash checks: verify endorsement, receive proper identification and ensure validity

Place holds on checks when necessary

Process savings withdrawals

Process loan payments

Issue official checks and cash advances

Balance cash drawer daily

Respond to customer inquiries as appropriate

Answer in-coming phone calls as needed

Open various accounts including checking and savings accounts, IRAs, certificates of deposit and money market accounts.

Provide customers with information on deposit accounts, rates, service charges, restrictions, internet banking, safety deposit boxes, and other relevant account information

Prepare paperwork for opening new accounts, order checks and ATM/debit cards, provide starter checks, and start cards

Resolve customer complaints and inquiries regarding a variety of issues, requests, and discrepancies related to account balances, monthly statements, check holds, overdrafts, service charges, new account numbers, starter checks, and online banking

Resolve debit card disputes for customers

Accept and place stop payment requests and follow-up on related paperwork

Assist customers in balancing their statements when needed

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent customer service skills

Mathematical skills

High degree of accuracy

In-depth knowledge of all bank deposit products and policies

Ability to work in a fast-paced environment

Ability to work well under pressure

Strong communication skills

Work Remotely

• No

Schedule (will vary on occasion):

Monday - Friday:
8:00 a.m. - 5:00 p.m.

Saturdays Required:
8:45 a.m. - 12:15 p.m.
every 6-8 weeks

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Cash handling: 1 year (Required)
• Banking: 1 year (Required)

Work Location: In person