Banking Call Agent (Shift hours)

Job Title: Customer Relationship Officer/Executive

Contract period: 12 months

Working days 5.5-day work week

Working hours 0930 to 1800 Monday to Friday, 1030 to 1500 Saturday

Salary range: between up to $3,800 – depending on experience

Work Location AMK/Kovan

Job Description

• Handle inbound enquiries from customers on banking products and services within SLA.

• Ensure all calls are handled within the agreed Service Quality such as product knowledge and service delivery

• Process waivers within SLA

• Compliance and regulatory

• Understand the issue that customer is facing and provide professional assistance promptly.

• Include fulfilling OMNI channel workplace to include other CS comms such as email, social media, service recovery due to exigencies events, if any.

• Offer accurate advice and up to date product information during the call. Ensure follow ups are done timely.

• Probe the reason for late payment submit the justification to the respective unit for reversal or escalate to manager to review the waiver request.

• Ensure no regulatory breaches due to wilful nature or failure to take reasonable steps to secure compliance.

• Zero operational lapses.

• Ensure all courses on compliance and regulatory are completed timely.

Post-Performed review (shift basis):

5-day work week but on shift schedule, with shift allowance

○ 8am to 5pm

○ 9am to 6pm

○ 11am to 8pm

○ 3pm to 12mn

Requirements:

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117785 (Lok Ding Hann)

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