Banking Customer Service Representative

Banking Customer Service Representative

Job Type: Full-time
Industry: BPO / Customer Service
Work Location: On-site

Job Summary

We are looking for a customer-focused Banking Customer Service Representative to join our BPO team. The successful candidate will assist banking customers with account inquiries, transactions, billing concerns, and other financial service-related requests while providing professional and efficient customer support.

Key Responsibilities

• Handle inbound customer calls and provide assistance with banking-related concerns.
• Answer inquiries regarding accounts, transactions, balances, payments, and banking services.
• Assist customers with account-related requests while following proper verification procedures.
• Resolve customer concerns accurately and professionally.
• Explain banking products, services, policies, and procedures clearly.
• Process and document customer requests and interactions accurately.
• Protect confidential customer and financial information at all times.
• Escalate complex or sensitive concerns to the appropriate department.
• Meet established customer service, quality, and productivity targets.
• Follow company policies, banking procedures, and data privacy requirements.

Qualifications

• At least High School or Senior High School graduate.
• Previous BPO, banking, financial services, or customer service experience is an advantage but not required.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer and typing skills.
• Ability to handle confidential information responsibly.
• Comfortable working in a fast-paced environment.
• Willing to work on-site and on shifting schedules, including weekends and holidays when required.

What We Offer

• Competitive salary package
• Performance incentives and bonuses
• Paid training
• Government-mandated benefits
• HMO/health benefits, depending on company policy
• Career growth opportunities
• Employee engagement programs
• Supportive work environment

Ready to build your career in the banking and BPO industry? Apply now and become part of our growing customer service team!

Pay: Up to Php29,000.00 per month

Benefits:

• Free parking
• Health insurance
• On-site parking
• Paid training
• Pay raise

Work Location: In person