Magellanic Cloud
Banking Merchant Support US Voice Process
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
We are looking for professionals with experience in Banking / Payments / Merchant Operations to join our team.
Experience: 3 - 6 Years
Shift: US Shift ( Rotational Week offs )
Process: US Voice + Chat + Email + ServiceNow+ Merchant operations
Key Responsibilities:
- Handle Tier 0/Tier 1 merchant and payment partner queries
- Investigate authorization and transaction-related issues
- Support settlement, reconciliation and financial control activities
- Handle secure file transfer access, password resets and user support
- Manage ServiceNow tickets and back-office processing
- Coordinate with internal authorization, settlement and merchant support teams
- Provide proactive support during outages, anomalies and maintenance events
Ideal Candidate:
Banking / Payments / Merchant Operations experience
Experience supporting US clients over voice
Knowledge of transaction processing, settlements and reconciliation
Strong communication and problem-solving skills
Comfortable working with SOPs, runbooks and ticketing systems
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