Banking Operations

Job Title - Banking Operations
Department Operations - Liabilities Operations
Location - Noida HO

Role Purpose
Will be responsible for overseeing liabilities operations processes, leading branch support functions, driving operational excellence, and ensuring robust compliance with regulatory and internal control requirements. The role will act as a key liaison between branches, business teams, compliance, risk, and audit functions to ensure seamless operational delivery, timely issue resolution, and strong governance standards.

Key Responsibilities
Operational Management

• Manage end-to-end centralized liabilities operations activities, ensuring adherence to approved policies and service standards.
• Drive operational efficiency, productivity improvement, and process standardization initiatives.
• Ensure SLA and TAT adherence across all liabilities operations processes.
• Monitor operational risk indicators and implement corrective actions where required.
• Lead process reviews and automation initiatives to enhance customer and branch experience.

Branch Support & Stakeholder Management

• Serve as the escalation point for branches on liabilities operations-related matters.
• Ensure timely and accurate resolution of branch queries and operational issues.
• Build strong engagement with Branch Banking, Sales, Product, and Service teams.
• Track and analyse recurring branch issues and implement sustainable solutions.
• Conduct branch awareness sessions on process changes, controls, and regulatory requirements.

Audit, Compliance & Regulatory Governance

• Lead interactions with Internal Audit, Concurrent Audit, Statutory Audit, Compliance, Risk, and Regulatory Inspection teams.
• Ensure timely and comprehensive closure of audit observations and compliance findings.
• Develop and maintain strong control frameworks to minimize operational and compliance risks.
• Monitor adherence to RBI guidelines, KYC/AML requirements, FATCA, and internal bank policies.
• Ensure readiness for audits, inspections, and regulatory reviews through effective documentation and control monitoring.

Team Leadership

• Lead and mentor a team of operations professionals.
• Drive a culture of accountability, customer centricity, and operational excellence.
• Set performance goals and monitor productivity and quality metrics.
• Identify training requirements and support capability building within the team.
• Foster collaboration across operations, branches, compliance, and business teams**.**

MIS & Management Reporting

• Prepare and present operational dashboards and governance reports to senior management.
• Monitor key performance metrics, audit status, compliance exceptions, and branch support effectiveness.
• Drive data-based decision-making through analytical review of operational trends.

Educational Qualification

• Graduate in Commerce, Finance, Business Administration, or related discipline.
• MBA / Post-Graduate qualification preferred.

Experience

• 8-12 years of banking operations experience, with significant exposure to liabilities operations.
• Proven experience in managing branch support functions, audit management, compliance governance, and operational controls.
• Experience in leading centralized operations teams and managing cross-functional stakeholders.

Key Performance Indicators (KPIs)

• Achievement of operational SLA/TAT targets.
• Branch query resolution effectiveness and stakeholder satisfaction.
• Timely closure of audit observations and compliance actions.
• Reduction in operational risk incidents and process exceptions.
• Regulatory and policy adherence levels.
• Productivity and quality improvements through process enhancements.
• Team engagement and capability development.