Banking Operations Manager

Skill required: Commercial Banking Operations - Core Banking
Designation: Banking Operations Manager
**Qualifications:**Any Graduation
**Years of Experience:**13 to 18 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do We are seeking a dynamic and experienced professional to join our team as a Delivery Lead Manager in commercial banking operations. In this role, you will be responsible for overseeing and managing various aspects of banking operations. You will provide strategic direction, ensure operational efficiency, and deliver exceptional customer service across multiple banking channels. The ideal candidate will have a strong background in CRE/Commercial Lending and Credit Services and proven leadership skills to drive results in a competitive banking environment.
What are we looking for EXPERIENCE:15+ Years in Banking Operations and related role within the financial industryAdditional Must have skill requiredProject Transition Exp.Additional Good To Have Skill RequirednCino and Loan Covenant exposure/experienceSoft skills requiredGood communication and team handling exp.WORKING CONDITIONSEmployee should be flexible with shifts and willing to extend their shift timings during the transition phase. Work Location:Chennai and work from Office onlyCRE/Commercial Lending Credit ServicesExpert(X)Client Relationship ManagementExpert(X)People ManagementExpert(X)Working knowledge on nCino PlatformSkilled (S)CommunicationExpert(X)Cost OptimizationExpert(X)Analytical Proactive SkillsExpert(X)Quality Concepts and ToolsExpert(X)
Roles and Responsibilities:- Oversee and manage the day-to-day operations ensuring efficient and customer-centric services.Sound understanding banking operations and experience working on different LOBs (CRE, Commercial Industrial, Specialized Industries, etc.)Ensure compliance with banking regulations, policies, and guidelines in payment banking operations.Drive the development and implementation of new products, services, and digital solutions to meet customer needs and market demands.Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcomeAnalyze customer behaviors, and competitive landscape to identify business opportunities and drive innovation.Provide guidance and support to operations teams, including performance management, training, and professional development initiatives.Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence.Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies.Stay updated on industry best practices, emerging technologies, and regulatory changes affecting retail banking and commercial banking operations.Prepare and present operational reports, financial analysis, and performance updates to senior management.Ensure critical issues raised during operations are acted and resolved in real time. Proactively manage and monitor control efficacy to ensure potential risk is minimizedDemonstrate ability to analyse data, identify trends and variances, draw conclusions and put forward recommendations that are insightful and address improvements for current and future needs of the businessExcellent written and verbal communication skills and demonstrated ability to provide robust and relevant financial advice to key internal stakeholders

Qualification
Any Graduation