Banking Operations (Multiple Streams) - AML CDD/ Cheque/ IT Support / Telesales

Banking Operations (Multiple Streams)

Key Responsibilities

Our client, a reputable bank in Hong Kong, is currently seeking high-calibre banking professionals to join their expanding teams. We have multiple openings across different operational functions ranging from Maker to Checker levels:

• Stream 1: Account Opening & AML CDD

  • Perform and review Customer Due Diligence (CDD) and Know Your Customer (KYC) profiles for retail/corporate clients.
  • Conduct AML risk assessments, transaction monitoring, and periodic reviews.
  • Act as a Checker to approve account opening documentation and ensure full compliance with regulatory standards.

• Stream 2: Bills & Cheque Operations

  • Handle and verify inward/outward clearing cheques, auto-pay, and settlement processing.
  • Perform signature verification and review daily clearing reports as a Checker.
  • Resolve clearing discrepancies and liaise with interbank counterparties.

• Stream 3: Mortgage Loan Processing

  • Review and verify mortgage loan applications, legal documents, and facility letters.
  • Authorize loan drawdown and collateral registration processes as a Checker.
  • Coordinate with front-line frontline staff, solicitors, and external valuers.

• Stream 4: IT Support & Helpdesk Operations (In-house)

  • Provide Level 1 & 2 IT helpdesk support for internal users.
  • Troubleshoot hardware, software, network, email, and desktop issues.
  • Handle incident logging, ticket management, escalation, and resolution.
  • Support Windows, Microsoft 365, Active Directory, laptops, desktops, and mobile devices.
  • Assist in system upgrades, UAT, IT projects, and daily IT operations.

  Requirements:

  • Minimum 5 years of IT Support / Helpdesk experience in a sizeable corporate environment.
  • Degree in Computer Science, Information Technology, or related disciplines.
  • Strong troubleshooting and end-user support experience.
  • Banking or financial services experience is an advantage.

• Stream 5: Telesales - Welcome any background (Retail / Luxury Brand/ Insurance Agent also ok!)