Banking/Client Service & Processing Associate

ABOUT THE ORGANISATION

A Specialist Finance organisation requires a Banking & Processing Associate with a flair for Client Service to join their Financial Services team.

ABOUT THE ROLE

• Ensuring superior levels of service to our specialist clients with a high level of efficiency, accuracy, and professionalism.
• Maintaining a high benchmark in service delivery by phone and email to new and legacy clients
• Strong knowledge of banking and branch practices with a focus on compliance, regulation and internal procedures.
• Develop a strong level of product knowledge for all products and services with the ability to articulate your knowledge to Clients.
• Preparation and processing of account details. corporate cards, merchant facilities and bank guarantee applications for assessment by the approving manager.
• Quality Control and management of client registers, internal databases and investor data.
• Typical functions include Processing withdrawals/deposits, Opening/Closing Loans, setup of sweep accounts and Payment Investigations
• Vigilance across AML and KYC risks - requiring strong Attention to Detail with a focus of the role being alertness to potential frauds

ABOUT YOU

• Banking, Branch & processing experience in a client focused and service position involving both Retail and Business Organisations.
• Excellent Client Service skills including the personality to address sensitive issues and relationships with tact and care
• Sound knowledge of the financial services industry with enthusiasm to learn about regulatory and compliance landscape
• Ability to multi-task and be highly adaptable to change with a willingness to work in a cohesive team environment