Banquet Captain

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Banquet Captain

Kalahari Resorts & Conventions is seeking a Banquet Captain. In this role, you will be responsible for supervising and assisting with the setup, service, and cleanup of all assigned banquet functions, proper upkeep of convention, meeting, banquet facilities, & equipment in an efficient and timely manner.

As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll be responsible for ensuring the banquet team provides guest service that is beyond expectations so that the Resort will meet and/or exceed budgeted expectations.

Pay Rate - $7 - $8/Hr + Tips.

Key Responsibilities

• Inspect the setup of meeting and banquet functions, checking them against the banquet event orders (BEO's).
• Supervise and assist with the setup of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
• Assign side work duties and stations to all servers.
• Supervisor service of station or banquet room.

What We're Looking For

• Must have at least 1-2 years of banquet supervisor and/or set-up houseperson leadership experience.

• 1 year of supervisory or management experience in food service or the hospitality industry in a convention center or large hotel (over 500 room property) is preferred.

• Must have a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort are helpful.

• Excellent organizational, problem solving, supervisory and time management skills required.

• Must have multi-task skills and experience to implement large group activities that require the coordination of numerous services.

• Must work well in stressful, high-pressure situations.

• Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.