Banquet Captain

The Banquet Captain will oversee all aspects of a banquet function from set up to break down and be the point of contact for the meeting planner or host. The Banquet Captain is responsible for maintaining high standards of guest service and ensures that each and every guest has a positive experience from start to finish.

JOB RESPONSIBILITIES:

• Assist with hiring, development, scheduling and training of banquet staff
• Ensure high-level of service in all aspects of operations and give each guest a memorable dining experience from start to finish
• Provide a two-way communication between the client and the banquets team
• Properly handle daily cash deposits
• Create a service first work environment
• Ensure that every dish presented is of the highest quality
• Assure cleanliness of front of the house areas including windows, light fixtures and entrance as assigned
• Assign service-related tasks to servers
• Bus tables and assist with processing dirty dishes if necessary
• Anticipate supply needs for each event (China, glass, silver, equipment, etc)
• Ensure dining and buffet tables are properly prepared for service
• Communicate to staff if the kitchen staff is running out of any items
• Be able to open and pour wine at tableside
• Performing basic cleaning tasks as needed
• Fill in for absent staff as needed
• Greet all guests warmly with an appropriate greeting
• Adhere to grooming and appearance standards consistently
• Understand and communicate products and services available at the Hotel
• Follow all company safety and security policies and procedures

JOB REQUIREMENTS:

• One year of prior experience food and beverage preferred.
• Prior guest service training.
• Knowledge of proper food handling.
• Strong written / verbal communication skills.
• Positive, upbeat attitude / personality.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Proper food safety training and certification as described by law.
• Experience working with computers (MS Office/Google) / POS systems (Micros)
• Must have some familiarity of basic cooking skills