Banquet Maitre D'

Job Title: Banquet Maître d’
Location: Grand Oaks Country Club, Staten Island, NY
Employment Type: Full-Time/Part-Time

About Us:
IOP Hospitality Group and the Grand Oaks Country Club, is a premier venue known for hosting elegant weddings, corporate events, and social gatherings. With a commitment to excellence, we provide our members and guests with exceptional service, stunning event spaces, and unforgettable experiences. Our team is dedicated to creating a warm and welcoming atmosphere, and we are seeking an experienced and dynamic Banquet Maître D’ to oversee banquet operations and ensure flawless execution of our events.

Job Description:
The ideal candidate will have a strong presence, excellent organizational skills, and a passion for providing top-tier hospitality. You will be the face of our banquet service, ensuring every event is executed to perfection and every host and guest feels welcomed and extremely well cared for.

Key Responsibilities:

· Act as the primary point of contact for clients and guests during banquet events, ensuring their needs are met and expectations are always exceeded.

· Oversee the setup and breakdown of banquet spaces, ensuring all details are aligned with the event plan and club standards.

· Coordinate with the culinary team, event planners, and service staff to ensure seamless execution of events.

· Supervise banquet staff, providing guidance and support to maintain high service standards.

· Greeting guests upon arrival, escorting them to their tables, and ensuring they are comfortable throughout the event.

· Manage the flow of service, including meal timing, beverage service, and special requests.

· Address guest inquiries, concerns, and special requests promptly and professionally.

· Monitor the banquet space to ensure cleanliness, organization, and a welcoming atmosphere.

· Maintain a thorough knowledge of the menu, wine list, and club policies to assist guests effectively.

· Handle any issues or conflicts with grace and professionalism.

· Perform other duties as assigned by management.

Qualifications:

· Previous experience as a Banquet Maître d’, banquet captain, or in a similar leadership role in hospitality or event management.

· Exceptional interpersonal and communication skills.

· Strong organizational and multitasking abilities.

· A polished and professional demeanor with a focus on guest satisfaction.

· Knowledge of banquet service, dining etiquette, and event coordination.

· Ability to remain calm under pressure and adapt to changing circumstances.

· Flexibility to work weekends, evenings, and holidays as needed.

Gratuity Information:

While gratuities (tips) may be offered by clients or customers as a gesture of appreciation for exceptional service, they are not guaranteed and are provided at the discretion of the client. Your primary compensation will be based on your hourly wage.

It’s Our Pleasure, join us:

• Become a part of a prestigious and supportive team at Grand Oaks Country Club, a leading venue on Staten Island.
• Enhance your experience in an event-driven environment.
• Join us! Grand Plaza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interview Process:
Dress to impress, two forms of valid NY State ID are required, plus an updated resume

Job Types: Full-time, Part-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Staten Island, NY 10308 (Required)

Ability to Relocate:

• Staten Island, NY 10308: Relocate before starting work (Required)

Work Location: In person