Banquet Manager

About the role

Plan and execute all banquet events in coordination with the Sales & Events team. Supervise the banquet team including captains, servers, and setup staff, ensuring timely setup and breakdown of all banquet functions per event order specifications. Maintain high levels of guest satisfaction by ensuring professional, responsive, and personalized service.

Key responsibilities

• Plan and execute all banquet events in coordination with the Sales & Events team
• Supervise the banquet team including captains, servers, and setup staff
• Ensure timely setup and breakdown of all banquet functions per event order (BEO) specifications
• Maintain high levels of guest satisfaction by ensuring professional, responsive, and personalized service
• Manage staffing schedules to meet business demands and control labor costs
• Train, coach, and evaluate team members for performance and development
• Monitor inventory and requisition supplies to ensure seamless operations
• Ensure compliance with health, safety, sanitation, and alcohol regulations
• Handle guest concerns or complaints promptly and professionally
• Collaborate with culinary, sales, and operations departments for smooth event execution

About you

• Diploma or Degree in Hospitality Management, Hotel Management, or related field
• Minimum 3–5 years of banquet or F&B operations experience, preferably in a hotel environment
• Strong knowledge of banquet operations, event setup, and service standards
• Ability to assist in planning, coordinating, and executing banquet functions and events
• Experience in supervising banquet staff, including scheduling and on-the-job training
• Good understanding of customer service, food safety, and hygiene standards
• Ability to liaise with clients, sales team, kitchen, and other departments
• Strong leadership, communication, and problem-solving skills
• Physically fit and able to handle operational duties when required
• Computer literate (basic MS Office and banquet/event management systems)