Banquet Operations Manager

A 5-star luxury hotel in Kuwait is seeking an experienced Banquet Operations Manager – Female Arabic Speaker to oversee banquet operations and ensure the successful delivery of high-quality events, functions, conferences, weddings, and VIP gatherings. The ideal candidate will have strong luxury hotel experience, excellent leadership skills, and the ability to communicate confidently with Arabic-speaking guests and clients.

Responsibilities

• Oversee the daily operations of the banquet department, ensuring smooth execution of events, meetings, weddings, and special functions
• Lead, supervise, train, and motivate the banquet service team to deliver professional and consistent service standards
• Coordinate closely with the Events, Sales, Kitchen, Stewarding, Housekeeping, and Front Office teams to ensure seamless event preparation and execution
• Review event orders, function sheets, setup requirements, guest preferences, and special requests prior to each event
• Ensure all banquet setups, service sequences, table arrangements, equipment, and presentations meet luxury hotel standards
• Act as the main operational contact during events, handling guest and client requirements professionally
• Monitor guest satisfaction and resolve any service concerns promptly and effectively
• Manage staff scheduling, duty allocations, grooming standards, attendance, and performance
• Ensure compliance with hygiene, health, safety, and hotel service standards at all times
• Control operating supplies, equipment, inventory, and breakage while supporting cost-efficiency
• Support departmental budgeting, reporting, training plans, and service improvement initiatives
• Conduct pre-event briefings and post-event reviews to ensure continuous improvement
• Represent the hotel professionally when dealing with VIP guests, corporate clients, and event organizers

Requirements

• Female Arabic speaker required
• Minimum 5 years of experience in banquet operations, with at least 2 years in a managerial or assistant managerial role
• Prior experience in a 5-star or luxury hotel environment is strongly preferred
• Strong knowledge of banquet service standards, event setup, function planning, and large-scale event operations
• Excellent leadership, communication, and team management skills
• Strong guest relations skills with a professional and solutions-focused approach
• Fluent in Arabic and English
• Presentable, confident, and able to communicate professionally with VIP guests and clients
• Flexible to work according to event schedules, including evenings, weekends, and holidays
• Familiarity with hotel systems, event orders, inventory control, and operational reporting is an advantage

What's Offered

• Competitive monthly salary based on experience
• Employment visa and work permit sponsorship
• Accommodation
• Transportation
• Duty meals
• Paid holidays
• Standard benefits per Kuwait labor law, including annual leave, end-of-service benefits, and medical insurance