Banquet Server

Description:

Department or Section: Banquet

Position Classification: Banquet Server

General Description: Banquet servers serve meals to guests at banquet department functions, which may be breaks, receptions or meals. The tasks assigned to Banquet Servers will be directed by Banquet Supervisors and Captains. Banquet servers will report to the Banquet Manager, Banquet Captains and Banquet Supervisor.

Typical Work Routine Includes But Not Limited To:

• Report to work on time, in complete uniform, including name badge.
• Completely setup and clean down stations as assigned.
• Courteously and efficiently serve banquet guests at assigned stations.
• Attend training sessions and departmental meetings as scheduled.
• Brew coffee, prepare and serve beverages and perform other services as determined by the function.
• Develop and maintain a knowledge of all items to be served to guests, including salads, entrees, desserts, etc.
• Perform routine tasks to insure the smooth operation of the banquet department. Such tasks may include clearing station and storage areas, restocking linens, returning props to the proper storerooms, and generally insuring order at the end of each shift.
• Read Banquet Event Orders (BEO) prior to the function, and consult with the Banquet Captain to insure complete, accurate delivery of the services contracted by the guests.
• Insure the delivery of quality food and beverage service by:
• monitoring and maintaining the freshness of products being served, to include juice, butter coffee, milk, etc.
• maintaining the safety and cleanliness of all work and guest areas.
• Observe guests, and respond to any additional requests or needs in order to provide superior service.
• Position may require irregular work schedules at various times and the performance of work assignments, which may not be directly related to job specifications.
• Such other duties, functions, special projects and responsibilities as assigned.
• At all times present a positive image of Cobb Galleria Centre to customers, vendors and tenants. This will include maintaining a clean, neat uniform, in accordance with current Cobb Galleria Centre guidelines.
• Keep supervisor informed of any issues which require management attention.

Requirements:

Minimum Qualifications:

• Physical strength and stamina to be able to: carry trays of food (weighing up to 50 pounds) a distance of up to 800 feet, approximately 24 times per shift, while moving from the kitchen or service corridor to the guest service location; able to walk and stand for up to 8 hours; reach, bend, stoop push, pull, carry on a continuing basis.
• Cobb County Alcohol Permit required.
• High school diploma or GED and previous training or experience preferred.
• Basic reading comprehension.
• Ability to deliver quality customer service in a professional manner.