Banquet Server - On Call

JOB SUMMARY

The Banquet Server is responsible for providing exceptional service during banquet events and ensuring proper set-up and break-down of event spaces. This role operates on an on-call basis and will be scheduled as business demands require. Scheduling will vary, and regular hours are not guaranteed. This role requires adherence to Saracen Casino Resort’s policies and procedures, as well as maintaining the highest standards of hospitality and service. Will report to Banquet & In Room Dining Manager

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Provide outstanding customer service to all patrons, communicating in a pleasant, friendly, and professional manner.
• Set up banquet rooms and event spaces according to event specifications and standards.
• Serve food and beverages to guests during banquet events, ensuring accuracy and quality of orders.
• Maintain cleanliness and organization of event spaces, including set-up and break-down of tables, chairs, and service stations.
• Adhere to regulatory, departmental, and company policies in an ethical manner.
• Ensure the highest degree of customer satisfaction during events.
• Assist in inventory management by reporting shortages of banquet supplies.
• Collaborate with kitchen staff and other team members to ensure efficient service delivery.
• Address and resolve any guest concerns or complaints promptly and professionally.
• Attend all necessary training meetings.
• Assist in other projects as directed by the Banquet and In-Room Dining Ops Manager.
• Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
• Outstanding example of and a credit to Saracen Casino Resort.

QUALIFICATIONS/REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.

• Must be a minimum of 18 years of age or older upon employment.
• High school diploma or equivalent experience required.
• Previous experience in banquet service or event set-up, preferably in a hotel or casino environment.
• Must have a professional appearance and be a team player.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be available to work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be physically mobile with reasonable accommodation and be able to maneuver in all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Must be able to lift and carry up to 25 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working.
• Manual dexterity and coordination to operate office equipment, including telephones and computers.
• Ability to operate in mentally and physically stressful situations.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Saracen Safety

• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct."

Here's a breakdown of what this means:

• Compliance with Standards: Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.

• Adherence to Rules and Regulations: Employees are also required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.

• Personal Conduct: The clause emphasizes that employees' own actions and conduct must align with safety standards. This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

SAFETY SENSITIVE POSITION

This position is classified as a safety-sensitive position under applicable laws and regulations. The role requires heightened awareness and the ability to perform job duties safely and effectively, as it involves tasks that could impact on the health and safety of employees, guests, and the public. As such, employees in this role may be subject to drug and alcohol testing in accordance with company policy and legal requirements.

Adhere to and promote the following:

READY STANDARDS

• R - Recognize
• E - Engage
• A - Appreciate
• D - Deliver
• Y - Yes, We Can!

The Saracen Casino Resort is an Equal Opportunity Employer.