Banquet Supervisor

Duties and Responsibilities :

• Responsible for overseeing the preparation, setup, execution, and breakdown of all banquet events, including weddings, meetings, conferences, and special functions.
• Review banquet event orders (BEOs) and ensure all setup and service requirements are met.
• Supervise the arrangement of tables, chairs, stages, buffet lines, AV equipment, and decorations as per client specifications.
• Conduct pre-function checks to confirm readiness before guest arrival.
• Lead and assign tasks to banquet servers and setup crew for smooth event operations.
• Conduct pre-event briefings to communicate event details, VIP guests, timelines, and duties.
• Train new staff and ensure all team members follow service standards, grooming guidelines, and safety protocols.
• Monitor and support food and beverage service during events, ensuring timely delivery and guest satisfaction.
• Handle special meal requests, dietary needs, and VIP service personally or via assigned team members.
• Maintain cleanliness and order throughout the event space during the function.
• Act as the point of contact for event organizers or hosts during functions.
• Handle complaints or last-minute changes quickly and professionally, escalating to management if necessary.

Job Requirements :

• Minimum Diploma or Certificate in Hospitality Management or related field preferred.
• Minimum 3 years of banquet or F&B service experience, with at least 1–2 years in a supervisory role.
• Strong leadership and organizational skills; able to lead a team under pressure.
• Well-groomed, friendly, and professional appearance and manner.
• Detail-oriented, service-minded, and adaptable to changing event needs.
• Must be prepared to perform work shifts and long hours, including weekends, and public holidays.
• Able to communicate in English and Malay; Mandarin is an advantage.