Banquet Supervisor

Company Description Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
• Ensure all events are delivered in line with Novotel service standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health, and safety standards

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel
• Strong knowledge of banquet service, event operations, and food and beverage standards
• Proven ability to lead, coach, and motivate a diverse team
• Excellent communication, interpersonal, and organizational skills
• Strong guest service orientation with a keen eye for detail
• Ability to manage multiple events and priorities in a fast-paced environment
• Good knowledge of food safety, hygiene, and health and safety standards