Banquet Supervisor

The Banquet Supervisor is responsible for overseeing banquet operations, staffing, and service execution to ensure events meet company standards, client expectations, and operational requirements. This role provides leadership, training, and accountability for banquet staff while supporting departmental planning and execution.

• Supervise all banquet service operations before, during, and after events

• Review and execute Banquet Event Orders (BEOs) accurately and efficiently

• Schedule, assign, and oversee banquet staff to ensure appropriate coverage

• Lead pre-event meetings and ensure staff understand service expectations

• Monitor service flow, guest satisfaction, and staff performance during events

• Address and resolve guest concerns professionally and promptly

• Ensure compliance with company policies, safety standards, and alcohol service laws

• Train, coach, and support banquet staff to maintain service excellence

• Assist with inventory control, equipment readiness, and event supplies

• Communicate staffing needs, operational challenges, and feedback to management

• Other duties as assigned.

• High school diploma or equivalent required

• Minimum of 2 years of banquet, catering, or hospitality experience, with leadership experience preferred.

• Previous supervisory experience in banquets, catering, or hospitality require.

• Strong leadership, organizational, and problem-solving skills

• Ability to manage multiple events and priorities simultaneously

• Excellent guest service and communication skills

• Working knowledge of food service operations and banquet standards

• Flexible schedule including evenings, weekends, and holidays.

• Must be able to stand and walk for extended periods (up to 8-10 hours per shift).

• Frequent lifting and carrying of items up to 50 lbs. (e.g., trays, tables, chairs, banquet equipment).

• Frequent bending, kneeling, and stooping to set up and break down event spaces.

• Ability to push/pull carts weighing up to 100 lbs.

• Manual dexterity to handle glassware, table settings, and fine dining service requirements.

• Ability to work in hot and cold environments, including kitchens and outdoor event spaces.

• You must be able to hear and respond to guest and staff requests in a noisy environment.

Work Environment:

• Fast-paced hotel, resort, or banquet venue setting.

• Exposure to varying temperatures, depending on kitchen and event locations.

• High interaction with guests, staff, and management.

• Standing and walking on hard surfaces for long periods.

Pinnacle Partnership is an independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle’s properties have been recognized with awards and honors in their respective brands and industries.

We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.