Banyan Tree Host

About the role

Guest Relations Officers play a pivotal role in upholding Banyan Tree's unparalleled standards of service and excellence. As brand ambassadors, they deliver signature service to guests, ensuring their stay is memorable, comfortable and exquisite.

Key responsibilities

Ensure exceptional guest experiences by being one of the first points of contact for guests

Welcome guests upon arrival and provide a seamless check-in and check-out experience

Assist in addressing guests' inquiries in a prompt and professional manner

Seek to understand guests' needs and offer recommendations regarding dining, entertainment, transportation, and other guest needs

Advise on the various offerings in the Resort and the attractions

Manage guest profiles, process payments, and handle various administrative tasks related to guest services

Prepare and maintain accurate records and reports as needed

About you

Minimum of 1-2 years of experience in a similar capacity in a property of similar standing

Professional Certificate/NITEC in Hospitality Management, or a related field

Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues

Strong problem-solving abilities and attention to detail

Opening 1H2025, the resort will be located at the Mandai Wildlife Reserve, home to Singapore’s zoological parks.