Bar Manager

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

As Bar Manager, you will be responsible for the following duties:

Daily Duties

• Assist in the operations to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their experience
• Enforce and monitor that all operational standards, as per policies, SOP and quality measures are in place at all times
• Constantly identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans accordingly
• Assist in the preparation of the department Sales and Marketing plans
• Ensure outlets' operational budget is in line and cost are strictly controlled maximizing profitability
• Maximize profitability of the bar by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with the Kitchen team to ensure consistent standard of food quality, efficient profitability and creative presentation

Colleagues Relation

• Provide leadership, direction and support to all bar colleagues at any time
• Train, evaluate and schedule all colleagues in accordance with the applicable standards, policies and as per the overall business requirements
• Ensure that Mandarin Oriental, Singapore’s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism
• Prepare a weekly roster to schedule all colleagues effectively to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines and headcounts, depending on the business volume
• Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Singapore’s procedures
• Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm
• Work very closely with materials management, outlet managers and the sommelier to assure maximum efficiency

Guest Relation

• Personally monitor and follow through on any requirements of VIP guests who are patronising the bar
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the bar
• Personally consult guests where required to accommodate their beverage preferences

As Bar Manager, we expect from you:

• Minimum five (5) years of experience as Bar Manager in international luxury hotel groups
• Service-oriented team player with strong leadership and people skills
• Able to multi-task and work in a fast-paced environment

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?