Bar Manager

Bar Manager – Job Description

Location: Metro Sports & Social Club, Moss Road, Stretford, M32 0AHReports to: General ManagerSupported by: Deputy Bar Manager and Relief Key HolderPay: £13.71 per hour, subject to review

Role Purpose

The Bar Manager is responsible for the effective day-to-day running of the Club’s bar operations, ensuring high standards of customer service, staff management, stock control, licensing compliance, cleanliness, cash handling and overall bar performance.

The Bar Manager will lead the bar team and work closely with the General Manager, Deputy Bar Manager and Relief Key Holder to ensure the Club operates safely, efficiently and professionally.

Key Responsibilities

Staff Management

• Lead, supervise and support the bar team.
• Manage and prepare staff rotas and ensure suitable shift cover.
• Allocate duties and ensure staff understand their responsibilities.
• Support the training and induction of new staff.
• Monitor staff performance, punctuality, conduct and standards.
• Address minor issues promptly and escalate serious or repeated concerns to the General Manager.
• Ensure staff remain professional, productive and customer-focused while on duty.

Bar Operations

• Oversee the day-to-day running of all bar areas.
• Ensure bars are opened, operated and closed correctly.
• Ensure appropriate staffing levels for normal trading, functions and busy events.
• Maintain high standards of presentation and service throughout each shift.
• Ensure appropriate handovers take place between managers and key holders.
• Deal with operational issues as they arise.

Deputy Bar Manager & Relief Key Holder

• Work closely with and delegate appropriate duties to the Deputy Bar Manager and Relief Key Holder.
• Ensure they are fully aware of procedures and expectations.
• Provide clear instructions when responsibility for a shift is delegated.
• Maintain overall oversight of bar standards and operations.

Customer Service

• Ensure customers receive a friendly, efficient and professional service.
• Deal with complaints and customer issues appropriately.
• Support staff when dealing with difficult situations.
• Help maintain a welcoming, safe and inclusive environment.

Licensing & Responsible Alcohol Sales

• Ensure all licensing requirements are followed.
• Enforce Challenge 25 procedures.
• Prevent the sale of alcohol to underage or excessively intoxicated customers.
• Ensure bar staff understand responsible alcohol service.
• Report any significant licensing concerns or incidents to the General Manager or DPS.
• Ensure the Club’s premises licence is not put at risk.

Stock Control

• Monitor stock levels and assist with or undertake stock ordering where authorised.
• Check deliveries and ensure stock is stored correctly.
• Carry out regular stock checks.
• Monitor wastage, breakages and unexplained stock discrepancies.
• Ensure stock is rotated correctly.
• Help prevent over-ordering, shortages and unnecessary waste.

Cash Handling

• Oversee cashing-up procedures.
• Ensure tills, floats and card machines are handled correctly.
• Check and report cash discrepancies.
• Ensure money is stored securely.
• Ensure discounts, complimentary drinks and staff drinks are properly authorised and recorded.

Cleaning & Presentation

• Ensure all bar areas remain clean, tidy and presentable.
• Ensure staff complete cleaning duties appropriately.
• Maintain high standards around glassware, fridges, floors, counters and equipment.
• Ensure cleaning responsibilities are shared fairly across the team.

Functions & Events

• Support private functions, entertainment nights, sporting events and Club events.
• Ensure suitable staffing and stock levels for functions.
• Coordinate bar preparations before events.
• Oversee bar service during busy functions and events.
• Ensure the premises are secure and left presentable afterwards.

Health, Safety & Security

• Follow all Club health and safety procedures.
• Report hazards, maintenance issues and defective equipment.
• Ensure spills and hazards are dealt with quickly.
• Keep exits and escape routes clear.
• Report accidents and incidents appropriately.
• Ensure keys, alarm codes and security information are kept secure.

Communication

• Maintain regular communication with the General Manager.
• Report significant staff, customer, licensing, stock, cash or security issues.
• Ensure important operational information is properly handed over.
• Work positively with the wider Club management team.

Authority of the Bar Manager

The Bar Manager is authorised to:

• Direct and supervise bar staff during shifts.
• Allocate duties and responsibilities.
• Arrange reasonable shift cover.
• Delegate duties to the Deputy Bar Manager and Relief Key Holder.
• Address poor standards and minor conduct issues.
• Refuse alcohol service when appropriate.
• Deal with immediate customer issues.
• Make routine operational decisions required for the smooth running of the bar.

Major decisions regarding recruitment, dismissal, pay, contractual changes, disciplinary action, significant expenditure or Club policy must be referred to the General Manager and appropriate Club management.

Skills & Experience

The successful candidate should:

• Have previous bar, hospitality or supervisory experience.
• Be confident leading and supporting a team.
• Have strong customer service skills.
• Be reliable, organised and responsible.
• Be able to remain calm under pressure.
• Have good communication skills.
• Be comfortable dealing with staff and customer issues.
• Be willing to work evenings, weekends, functions and busy events.

A Personal Licence would be desirable but is not essential for the right candidate.

General

The Bar Manager will be expected to set a professional example to the wider bar team and support the continued growth and successful operation of Metro Sports & Social Club.

This job description is not exhaustive, and the employee may be required to undertake other reasonable duties appropriate to the role.

Pay: £13.71 per hour

Benefits:

• Company events
• Free parking
• On-site parking

Work Location: In person