Bar Manger / Duty manager

About the role

The Carnarvon Hotel is seeking an experienced Bar Manager / Duty Manager to join our team on a full-time basis. Based in Carnarvon, WA 6701, this is a pivotal position within our hospitality operation. You will be responsible for overseeing the day-to-day management of our bar and beverage operations, ensuring exceptional service standards, and maintaining the smooth running of the venue during your shifts. This role offers the opportunity to lead a dynamic team, manage inventory and stock control, and create memorable experiences for our guests and patrons in a hands-on role.

About us

The Carnarvon Hotel is a well-established hospitality venue in the heart of Carnarvon, Western Australia. We pride ourselves on delivering outstanding customer service, maintaining a welcoming atmosphere, and being at the centre of the local community. Our commitment to quality, professionalism, and excellence has made us a popular destination for both locals and tourists visiting the region.

Key responsibilities

• Manage and oversee all bar and beverage operations, ensuring service standards are consistently met or exceeded

• Lead, supervise and mentor bar staff, providing training, guidance and performance feedback

• Monitor stock levels, manage inventory.

• Ensure compliance with all relevant licensing laws, responsible service of alcohol regulations, and health and safety requirements

• Maintain accurate cash handling procedures and reconcile tills and financial records at the end of shifts

• Deliver exceptional customer service and handle customer inquiries or complaints professionally and courteously

• Maintain cleanliness and hygiene standards throughout the bar area in accordance with hospitality guidelines

• Perform general duty manager responsibilities including managing the hotel during assigned shifts and responding to operational issues

• Assist with promotional activities and contribute to driving revenue and customer satisfactio

What we're looking for

• Proven experience working as a Bar Manager or in a senior bar position within a hospitality venue
• Strong knowledge of bar operations, beverage products, and mixology
• Current Responsible Service of Alcohol (RSA) certification and understanding of liquor licensing laws in Western Australia
• Demonstrated leadership and staff management experience with the ability to motivate and develop team members
• Excellent customer service skills with the ability to build positive relationships with patrons and colleagues
• Strong organisational and time management abilities with proficiency in managing multiple tasks simultaneously
• Proficiency in point-of-sale (POS) systems and basic computer skills
• Cash handling experience and competency with financial reconciliation
• Ability to work flexible hours including evenings, weekends and public holidays as required by the role
• A current WA Approved managers card or willing to obtain
• Excellent communication and interpersonal skills
• Preferred: Experience working in regional hospitality venues or remote locations
• Preferred: Duty manager or assistant manager experience

What we offer

We offer competitive remuneration commensurate with experience and qualifications. As a full-time team member, you will benefit from a stable, permanent position in a welcoming workplace. We are committed to supporting the professional development and career growth of our staff. We foster a collaborative team environment where your contributions are valued and recognised. We also provide staff discounts and the opportunity to be part of a vibrant local community business. The Carnarvon Hotel is a place where hospitality professionals can thrive, develop their skills, and build meaningful relationships with customers and colleagues alike.

Apply now

If you are an experienced Bar Manager or Duty Manager with a passion for hospitality and a commitment to excellence, we would love to hear from you. Please submit your resume, cover letter, and details of your relevant experience to the Carnarvon Hotel. Join our team and become part of a respected establishment in the heart of Carnarvon.