Bar Operations Manager

Hotel Sorrento is looking for an experienced Bars Operations Manager to take the lead and oversee some of the Mornington Peninsula’s most iconic bars: Salt, Front Bar, Rooftop, Shi Hui Shi Bar, Pool Bar, Lounge Bar and our new Lobby Bar.

Working alongside the Beverage Manager this senior, hands-on role will lead the Bar management team and is accountable for the department’s operational and financial performance, workforce, guest experience and service standards.

This opportunity will suit a passionate, hospitality professional who thrives in a fast-paced, high-volume environment and knows how to bring together great people, exceptional service and strong commercial results.

What you’ll do:

From busy summer trading and major events to the ever-changing demands of the business, you’ll ensure we have the right people, resources and plans in place to deliver consistently.

• Lead, inspire and develop the Bar management team.
• Take ownership of departmental performance, budgets and KPIs.
• Plan staffing, rosters and management coverage around trade and business needs.
• Drive revenue, productivity and profitability across all venues.
• Oversee recruitment, training, performance and team development.
• Maintain exceptional service, presentation and guest experience standards.
• Lead operations during busy periods, events and complex trading environments.
• Work with security providers to manage venue capacity, entry, queues and patron behaviour.
• Ensure incidents are managed, documented and followed through appropriately.
• Maintain strong stock control, cellar standards and wastage management.
• Ensure all venues, equipment and storage areas are maintained to a high standard.
• Maintain compliance with Victorian liquor licensing, wagering, RSA, safety and hotel requirements.

What we’re looking for:

A confident, hands-on hospitality leader who enjoys being on the floor, developing people and making things happen.

• Senior management experience within a high-volume multi outlet bars, hotel or hospitality operation.
• Experience leading managers and large teams.
• Strong workforce planning and labour management skills.
• Commercial understanding and experience managing budgets and KPIs.
• The ability to stay calm and make good decisions under pressure.
• Strong organisational and problem-solving skills.
• A genuine passion for hospitality and creating memorable guest experiences.
• A leadership style that is visible, accountable and focused on developing others.

Essential requirements

Current Victorian RSA

Valid forklift licence

Current TAB Venue Manager accreditation

Flexibility to work evenings, weekends and public holidays.

Availability aligned to summer and major trading periods.

If you are passionate, driven, and want to join something iconic, apply now!

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About us:

Hotel Sorrento is a family business built on people who care. What began as a traditional pub has now evolved into a world-class resort destination, with the heart and values of a family business still at its core. With a rich history and a drive for innovation, Hotel Sorrento continues to shape the hospitality landscape on the Mornington Peninsula.