Bar Operations Manager

Hotel Sorrento is looking for an experienced Bars Operations Manager to take the lead and oversee some of the Mornington Peninsula’s most iconic bars: Salt, Front Bar, Rooftop, shi huishi Bar, Pool Bar, Lounge Bar and our new Lobby Bar.

This senior, hands-on role will work alongside the Bar & Beverage Manager and lead the Bar management team and is accountable for the department’s operational and financial performance, workforce, guest experience and service standards.

This opportunity will suit a passionate, hospitality professional who thrives in a fast-paced, high-volume environment and knows how to bring together great people, exceptional service and strong commercial results.

What you’ll do:

From busy summer trading and major events to the ever-changing demands of the business,, you’ll ensure we have the right people, resources and plans in place to deliver consistently.

• Lead, inspire and develop the Bar management team.
• Take ownership of departmental performance, budgets and KPIs.
• Plan staffing, rosters and management coverage around trade and business needs.
• Drive revenue, productivity and profitability across all venues.
• Oversee recruitment, training, performance and team development.
• Maintain exceptional service, presentation and guest experience standards.
• Lead operations during busy periods, events and complex trading environments.
• Work with security providers to manage venue capacity, entry, queues and patron behaviour.
• Ensure incidents are managed, documented and followed through appropriately.
• Maintain strong stock control, cellar standards and wastage management.
• Ensure all venues, equipment and storage areas are maintained to a high standard.
• Maintain compliance with Victorian liquor licensing, wagering, RSA, safety and hotel requirements.

What we’re looking for:

A confident, hands-on hospitality leader who enjoys being on the floor, developing people and making things happen.

• Senior management experience within a high-volume multi outlet bars, hotel or hospitality operation.
• Experience leading managers and large teams.
• Strong workforce planning and labour management skills.
• Commercial understanding and experience managing budgets and KPIs.
• The ability to stay calm and make good decisions under pressure.
• Strong organisational and problem-solving skills.
• A genuine passion for hospitality and creating memorable guest experiences.
• A leadership style that is visible, accountable and focused on developing others.

Essential requirements

• Current Victorian RSA
• Valid forklift licence
• Current TAB Venue Manager accreditation
• Flexibility to work evenings, weekends and public holidays.
• Availability aligned to summer and major trading periods.

This is more than an operations role — it’s an opportunity to shape the future of our bars, lead a talented team and play a key leadership role.

About us:

Hotel Sorrento is a family business built on people who care. What began as a traditional pub has now evolved into a world-class resort destination, with the heart and values of a family business still at its core. With a rich history and a drive for innovation, Hotel Sorrento continues to shape the hospitality landscape on the Mornington Peninsula.

Pay: $90,000.00 – $95,000.00 per year

Benefits:

• Employee discount

Work Location: In person