Bar Supervisor

About the role

Oversee and direct all bar operations including managing the staff on shift. The Bar Supervisor needs to ensure a continuity of exceptional customer service and culture; maintain product and service standards and adhere to standard operating procedures and efficiencies. Take full responsibility for all operations of the hotel when on shift.

Key responsibilities

• Train, support and monitor quality and service standards for staff

• Monitor cleanliness and hygiene of bar and restaurant area

• Ensure compliance with all licensing laws and company policies at all times

• Completion of all paperwork in a timely, consistent and accurate manner

• Manage deliveries on shift

• Manage and oversee all TAB and gaming procedures and compliance

• Learn and maintain an excellent working knowledge and practical execution of the check-in and check out procedure for the Pub's accommodation

• Manage security and incident reporting where appropriate

• Manage entertainment relationships on-site

• Manage function bookings, bistro reservations to ensure customer experience is foremost

• Handle end of day cash reconciliation, till management with accuracy and accountability

• Manage lock up procedures

About you

• Previous Bar and Restaurant management experience 2-3 years minimum

• Excellent communication skills, written and verbal

• Knowledge of cash handling procedures and hospitality POS sales systems

• Working knowledge of TAB facilities and Pokie machines

• Adheres to an exceptional customer service culture at all times as well as being able to work as part of a team

• Current RSA certificate

• Current RCG certificate

• First Aid Certificate (desired)