Bar Waitress (7pm-3am)

KEY RESPONSIBILITIES

1) Front-of-House Reception & Guest Flow

• Extend a warm, enthusiastic welcome to all patrons upon arrival.
• Verify bookings, accommodate walk-in traffic, and seamlessly streamline the entry queue.
• Lead clientele to their designated tables or VIP sections with a poised and affable demeanor.

2) Reservation Strategy & Table Assignment

• Field incoming booking inquiries across multiple channels, including phone, WhatsApp, and in-person requests.
• Keep the floor sheet and reservation system meticulously updated in real-time throughout the shift.
• Partner with the Floor Manager to optimize seating arrangements, maximizing venue capacity and overall guest comfort.
• Proactively follow up on advance bookings, paying special attention to high-value and VIP accounts.

3) Door Control & Guest List Supervision

• Collaborate closely with the Head of Security to enforce venue door policies, guest list entry, and access restrictions.
• Ensure smooth entry and priority seating for VIPs, loyal regulars, and promoter-hosted parties.
• Discreetly and tactfully conduct age verification and dress code compliance checks.

4) Revenue Driving & On-Site Promotions

• Identify opportunities to upsell premium bottle packages, minimum-spend tables, and exclusive event access.
• Actively brief guests on upcoming theme nights and active marketing campaigns to drive engagement.
• Persuade standard walk-in guests to upgrade to table reservations to maximize incentive opportunities.

5) Client Relations & Complaint Resolution

• Stay highly attentive to guest sentiments, efficiently addressing and escalating any friction or feedback.
• Cultivate rapport with returning patrons to foster long-term loyalty and brand affinity.
• Exercise strict discretion and absolute professionalism, particularly when hosting high-profile individuals.

6) Venue Upkeep & Bar Assistance

• Maintain the pristine condition of service areas, ensuring floors and tables remain clean, dry, and litter-free.
• Bus tables promptly by removing used glassware, empty plates, and clutter.
• Support bar operations by replenishing essential stock, including glassware, ice, and beverages, to prevent service delays.
• Assist in running drinks and completing opening/closing checklists for the bar setup.

REQUIREMENTS

• Possess an outgoing, confident, and highly approachable personality.
• Exceptional verbal communication and interpersonal skills.
• Prior background in nightlife entertainment, upscale hospitality, or luxury guest services is highly preferred.
• Fully available to work late-night shifts, weekends, and public holidays.
• Impeccably groomed with a strong commitment to professional presentation and personal hygiene.
• Familiarity with digital reservation platforms or hospitality POS systems is a distinct advantage.