Barbershop Manager

About the role

A barbershop manager responsible for the day-to-day running of the shop, leading and supervising the team, and ensuring high standards of customer service and operations.

Key responsibilities

• Take responsibility for the day-to-day running of the barbershop
• Lead and supervise the team during each shift
• Create and maintain staff rosters
• Organise cover for sick leave, annual leave and unexpected absences
• Monitor punctuality, attendance and staff performance
• Manage breaks and ensure adequate floor coverage
• Ensure opening and closing procedures are completed correctly
• Maintain high standards of customer service
• Handle customer complaints and resolve issues before escalating them
• Ensure the shop is always clean, organised and professionally presented

About you

• Expected to take ownership rather than wait for instructions
• Should assess everyday problems, make reasonable decisions and resolve them
• Lead by example through punctuality, professionalism, work ethic, cleanliness and customer service
• Treat staff fairly and respectfully
• Know what is happening within the shop including staffing issues, customer concerns, stock requirements and operational problems
• Communicate important matters to the owner without requiring the owner to manage the situation personally