Barista

Roles & Responsibilities Barista

• Prepare and serve high-quality coffee, beverages, and food products as per Third Wave Coffee recipes and standards.
• Deliver a friendly, warm, and memorable experience to every customer.
• Take customer orders accurately and manage POS billing and cash transactions responsibly.
• Ensure product quality, consistency, presentation, and timely service.
• Maintain cleanliness and hygiene across the caf, bar area, equipment, and workstations.
• Follow all standard operating procedures related to food safety, beverage preparation, grooming, and caf operations.
• Assist with opening and closing activities, including setup, cleaning, and stock checks.
• Monitor stock levels, support timely replenishment, and help control product wastage.
• Handle customer queries, requests, and feedback professionally and escalate concerns when required.
• Work collaboratively with the Shift Manager and caf team to ensure smooth day-to-day operations.
• Support upselling and suggestive selling to enhance the customer experience and contribute to caf sales.
• Participate in training programs and continuously develop knowledge of coffee, products, and service standards.
• Ensure proper care and handling of caf equipment and report any maintenance or operational issues promptly.
• Maintain a positive, energetic, and professional attitude while representing the Third Wave Coffee brand.