Barista

I. Duties and Responsibilities: 1. Greet and assist customers in a friendly, professional manner Welcome each customer with a smile and eye contact, using their name whenever possible. Listen attentively to customer requests and clarify orders to ensure accuracy. Offer recommendations on shakes, snacks, and other available items. Handle customer questions or concerns politely, escalating issues to the manager when necessary. 2. Prepare and serve shakes, beverages, and food items to quality standards Follow recipes and portion guidelines to ensure consistency in taste and presentation. Operate blenders, coffee machines, and other bar equipment safely and efficiently. Ensure all prepared food and beverages meet hygiene and safety standards. Restock display areas with fresh pre-prepared food items as needed. 3. Sell prepared food items and process transactions accurately Display food and beverage items attractively to encourage sales. Process payments by cash, card, or digital methods while ensuring correct amounts. Issue receipts and record all transactions promptly in the POS system. Monitor product expiry dates and rotate stock to minimize waste. 4. Maintain a clean, organized, and professional bar area Keep all work surfaces, utensils, and equipment clean and sanitized throughout the day. Organize bar tools, ingredients, and supplies for efficiency and ease of access. Dispose of waste according to the gym s hygiene and safety standards. Ensure all food storage areas comply with health regulations. 5. Track inventory and conduct perpetual stocktakes Monitor stock levels of ingredients, beverages, packaging, and supplies daily. Record usage and wastage accurately in the inventory system. Conduct regular stocktakes and reconcile counts with recorded inventory. Report shortages, surpluses, or potential supply issues to management immediately. II. Required Competencies: Empathy and patience: especially when handling complaints or frustration. Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience. Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems. Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture. Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing. Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations. *This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.