Barista / Server

As a F&B Attendant, you would be responsible for serving food and/or beverages to guests in the hotel continuing effort to deliver outstanding guest service and financial profitability.

ABLE TO WORK AT 5:30AM IS A MUST.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest requests in a timely, friendly and efficient manner
• Ensure knowledge of menu and restaurant promotions and specials
• Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Ensure serving station is well-stocked at all times
• Clean and set up tables
• Complete closing duties
• Provides standard directions to be provided to guests
• Other duties as assigned

The Sheraton Albuquerque Uptown has been awarded the gold level New Mexico Family Friendly Business Award! What does this mean? This means that we offer a host of employee and family friendly benefits to our associates! Some of those benefits include:

• Medical (two options) with vision
• Dental
• 401(k) with 4% company match
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Voluntary Hospitality Indemnity
• Voluntary Term Life Insurance (self, spouse/domestic partner, and children)
• Short-Term Disability
• Long-Term Disability

AND:

• Paid time off (vacation, sick, holiday)
• Free lunch
• Free uniforms
• Free non-slip shoes (two free pair per year!)
• Positive associate relations
• Associate recognition and events, incentives and rewards
• Ongoing training
• Education assistance
• Major hotel discounts at over 7,000 hotels worldwide
• Other company discounts

JOB REQUIREMENTS:

• Must have 1 year position experience in customer service.

JOB DUTIES:

• Enthusiastically serves customers

• Assists customers in the selection and purchase of specialty coffee beverages.

• Maintains customer service area and equipment in a clean and appealing manner.

• Demonstrates problem resolution behavior when taking care of customer needs.

• Maintains Quality Store Operations

• Prepares a variety of customer beverage orders such as espresso drinks and Coffee to Sol Café standards.

• Follows store policies and procedures for operational flow at each station.

• Responsible for any other duties as assigned.

Our company participates in E-Verify.

Sheraton Albuquerque Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] (mailto:[email protected]) or call 505 349-8024 to let us know the nature of your request.

Experience

Required

• 1 year(s): Customer service experience

Licenses & Certifications

Required

• ServSafe
• Food Handler

Preferred

• Alcohol Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.