Barista Trainer

Key Roles and Responsibilities:

Training & Skill Development

Conduct onboarding and skill-based training for new baristas on espresso extraction, milk steaming, beverage prep, and presentation.

Develop and deliver training modules for different proficiency levels beginner to advanced.

Train teams on Dlifrance''s signature beverages, brewing techniques, and presentation standards.

Standard Operating Procedures (SOP)

Implement and reinforce SOPs for all hot and cold beverages, including specialty coffee, teas, and bubble teas.

Ensure adherence to recipes, portion control, hygiene, and service etiquette

Conduct regular audits to ensure outlets are maintaining beverage consistency.

Coffee Quality & Calibration

Perform daily/weekly calibration of coffee machines and grinders across outlets to maintain flavor profiles.

Monitor quality through tasting sessions, guest feedback, and internal reviews.

Troubleshoot equipment or extraction issues and escalate to service support when needed.

Product Knowledge & Guest Interaction

Train staff on origin stories, flavor notes, and brewing methods to enhance guest engagement.

Promote upselling and cross-selling techniques through barista conversations.

Drive product awareness for seasonal launches and beverage innovations.

Performance Monitoring & Evaluation

Observe barista performance during live service to provide feedback and identify gaps.

Conduct refresher sessions or retraining where required.

Maintain training logs, feedback forms, and skill assessment records.

Support for New Store Openings

Train new teams during store pre-launch period, assist with bar setup, workflow planning, and service simulations.

Ensure equipment calibration, menu briefing, and SOP training before go-live.

Qualifications & Skills:

• 3 to 5 years of experience in a specialty coffee or caf environment, with at least 12 years in a training or supervisory role.
• Strong understanding of coffee theory, espresso equipment, and manual brewing methods.
• Experience in F&B or retail chains preferred.
• Excellent communication, coaching, and leadership skills.
• Barista certification (SCA or equivalent) is a plus.

Personal Attributes:

• Passion for coffee and beverage innovation.
• Energetic, patient, and approachable trainer personality.
• High attention to detail and commitment to quality.
• Comfortable with multi-location travel and flexible hours as per outlet needs.