Barista/Supervisor

Job Summary
We are seeking a motivated and experienced Barista/Supervisor to join our vibrant team. This role involves preparing and serving high-quality beverages, ensuring excellent customer service, and supervising daily operations to maintain a welcoming environment. The ideal candidate will possess strong organisational skills, a passion for coffee, and the ability to lead by example. This position offers an opportunity to develop leadership skills whilst delivering exceptional service in a fast-paced setting._ Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays._

Responsibilities

• Ensure food safety and hygiene standards are consistently maintained throughout all operations.
• Manage customer orders efficiently, ensuring accuracy and timely service.
• Handle cash register operations, process payments accurately, and manage daily financial transactions.
• Monitor stock levels and place orders for supplies as needed.
• Uphold health and safety regulations at all times, promoting a safe environment for staff and customers.
• Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
• Supporting your fellow staffs during periods of high volume to keep the store operating
• Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
• Supporting in creating the third place environment during each shift
• Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
• Maintaining a clean and organised workspace for your customers and staffs
• Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards

Qualifications

• Proven barista experience with knowledge of coffee brewing techniques and beverage presentation.
• Experience in serving customers in a fast-paced environment with excellent interpersonal skills.
• Knowledge of food safety standards and best practices in food handling.
• Basic maths skills for cash handling and inventory management.
• Strong time management abilities to prioritise tasks effectively during busy periods.
• Previous supervisory or leadership experience is desirable but not essential; leadership qualities will be developed on the job.
• A friendly attitude with excellent communication skills and a professional demeanour. This role is ideal for individuals passionate about coffee culture who wish to grow their career within the hospitality industry while delivering outstanding customer experiences in a supportive team environment.

In return, we’ll offer you a competitive starting salary (in line with the national living wage) and benefits that include:

• Free drinks and food when you’re on shift
• Bean stock options for all staffs
• Comprehensive training (including coffee knowledge!)
• A free bag of coffee each week and a 30% staff discounts on food, beverages, and merchandise
• Great long-term career opportunities in store and support center

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

Pay: £12.35-£13.00 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexible schedule
• Store discount

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person